Brittny Lewis
North Little Rock
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Adaptable Professional with over a decade of experience in customer-facing roles, administrative support, and high-volume communication centers. Expert in managing multi-line phone systems, resolving complex inquiries, and maintaining strict Patient Privacy standards. Seeking to transition into the healthcare field to provide exceptional patient coordination and support with a high level of HIPAA awareness.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
Work History
Customer Service / Donor Relations
MDS Communications
North Little Rock
09.2024 - 04.2026
- Managed inbound and outbound communications for humanitarian groups to secure donations and process secure financial transactions.
- Completed day-to-day duties accurately and efficiently.
Customer Service Representative
Ally Financial
Little Rock
09.2020 - 03.2024
- Managed a high-volume multi-line phone system, addressing an average of 50+ daily inquiries with accuracy and professionalism.
- Managed sensitive account inquiries and provided compassionate payment assistance to clients while ensuring total Privacy Compliance.
- Utilized professional database resources to locate and update account holder information with high attention to detail.
- Resolved complex concerns via telephone, live chat, and email, maintaining a high standard of professional decorum.
- Professional History
- Utilized CRM tools such as Salesforce to manage customer contacts, create reports and analyze data.
Account & Support Representative
Ttech FedEx
Sherwood
08.2018 - 09.2020
- Conducted professional outreach to business owners to ensure service satisfaction and manage shipping needs on accounts
- Provided product information and guided customers through services offered.
- Conducted follow-up calls with customers to ensure satisfaction with services provided.
Call Center Representative/Charity Coordinator
The Heritage Company
Sherwood
12.2017 - 08.2018
- Conducted professional outreach to clients and managed charitable accounts
- Maintained strong call control and quickly worked through scripts.
Internet Sales Representative
Mark Mclarty Toyota-North
Little Rock
06.2015 - 09.2017
- Engaged customers through online inquiries to facilitate vehicle sales.
- Provided detailed information about vehicle features and financing options.
- Assisted in processing customer orders and scheduling test drives.
- Handled customer follow-ups to ensure satisfaction and encourage referrals.
- Developed and maintained relationships with customers to ensure repeat business.
- Advised customers on selection of appropriate products and services according to their needs and budget constraints.
- Built strong rapport with customers and maintained meaningful contact after sale to encourage future business.
- Managed internet e-mail leads, calls and text messages and remained available to respond to inquiries professionally.
Customer Service Lead /Key Holder/Marketing Coordinator
Sam’s Club
North Little Rock
10.2010 - 05.2015
- Entrusted with opening and closing responsibilities as a Trusted Key Holder for high-volume facilities.
- Maintained monthly goals and supported divisional marketing and communication strategies.
- Trained new associates on service protocols and store policies.
- Resolved customer complaints by providing effective solutions and support.
- Consulted with customers regarding needs and addressed concerns.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Developed marketing materials for campaigns and promotions.
- Organized events such as conferences, trade shows, seminars, and webinars.
Receptionist
Frank Fletcher Dodge-Chrysler-Jeep-North
Sherwood
10.2012 - 12.2012
- Served as the primary point of contact, greeting all visitors and identifying their specific service needs
- Coordinated between different departments to ensure seamless client transitions and administrative flow.
- Managed multi-line phone system, directing calls to appropriate departments promptly.
- Maintained organized front desk area, ensuring a welcoming environment for visitors.
Education
Associate of Arts -
Pulaski Technical College
North Little Rock, AR 08.2010 - 05.2013
High School Diploma -
Sylvan Hills High School
Sherwood, AR 08.2006 - 05.2010
Skills
- Organizational skills
- Negotiation
- Computer skills
- POS systems
- Customer Service
- Salesforce utilization
- Call management
- Conflict resolution
- Multi-line telephone operations
- Appointment scheduling
- Strong teamwork
- Punctuality and reliability
- (CRM )software proficiency
- Service upselling
- Core Healthcare-Transferable Skills
Administrative: Multi-line phone systems, Electronic Health Records (EHR) readiness, and professional data entry
Compliance & Privacy: Strong understanding of HIPAA guidelines, confidentiality, and secure records management
Interpersonal: Patient/Client relations, conflict de-escalation, and professional medical correspondence
Financial: Processing secure transactions and providing patient payment assistance
Timeline
Customer Service / Donor Relations
MDS Communications
09.2024 - 04.2026
Customer Service Representative
Ally Financial
09.2020 - 03.2024
Account & Support Representative
Ttech FedEx
08.2018 - 09.2020
Call Center Representative/Charity Coordinator
The Heritage Company
12.2017 - 08.2018
Internet Sales Representative
Mark Mclarty Toyota-North
06.2015 - 09.2017
Receptionist
Frank Fletcher Dodge-Chrysler-Jeep-North
10.2012 - 12.2012
Customer Service Lead /Key Holder/Marketing Coordinator
Sam’s Club
10.2010 - 05.2015
Associate of Arts -
Pulaski Technical College
08.2010 - 05.2013
High School Diploma -
Sylvan Hills High School
08.2006 - 05.2010