Brooke Carpenter
Mount Vernon
Summary
Veterinary Technician/Assistant with 8+ years of experience in client engagement and sales strategy. Demonstrates a strong ability to build and maintain relationships, enhance customer retention, and strategically position products in the market. Committed to providing exceptional product training and support, aiming to drive sales growth and improve client satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Veterinary Technician
Cadron Creek Veterinary Clinic
Greenbrier, AR
03.2025 - Current
- Administered vaccinations and medications, ensuring adherence to veterinary protocols and patient safety.
- Assisted in diagnostic procedures, including radiography and laboratory testing, enhancing accuracy of patient assessments.
- Monitored anesthesia during surgical procedures, maintaining vital signs and responding to emergencies effectively.
- Educated pet owners on post-operative care and preventative measures, improving client compliance and animal health outcomes.
- Led training sessions for new technicians on clinic procedures and animal handling techniques, ensuring high standards of care.
- Streamlined communication between veterinarians and support staff, increasing workflow efficiency and service quality.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
Veterinary Pharmaceutical Representative
FarmaKeio
Conway
07.2024 - 03.2025
- Promote veterinary pharmaceuticals to clinics, achieving measurable sales growth.
- Build strong client relationships, enhancing customer satisfaction and loyalty.
- Analyze market trends to identify opportunities, resulting in strategic product positioning.
- Collaborate with veterinarians to address needs, improving product adoption rates.
- Provide product training and support, ensuring optimal usage and client understanding.
- Drive sales growth for veterinary pharmaceuticals, cultivating strong relationships with veterinary practices and showcasing product benefits to boost market share.
Hospital Treatment Supervisor
Out West Veterinary Clinic
Conway
10.2022 - 07.2024
- Supervised veterinary treatments, ensuring efficient operations and improved patient outcomes.
- Led a team of technicians, fostering collaboration and enhancing service quality.
- Implemented protocols that reduced treatment errors, boosting client satisfaction.
- Managed inventory, optimizing resources and reducing costs.
- Analyzed treatment data, contributing to strategic planning and improved care.
- Led veterinary treatment team, optimizing patient care protocols and staff efficiency. Implemented new training program, enhancing team skills and patient outcomes.
Business Owner
Off Leash K9 Training Arkansas
Little Rock
08.2016 - 11.2022
- Consulted clients to assess needs, proposing effective solutions for business growth.
- Trained employees, enhancing team performance and daily operations.
- Managed financial operations, ensuring accurate budgeting and payroll processing.
- Utilized social media to boost market presence and recruit sales agents.
- Developed sales strategies, achieving revenue goals and driving business success.
- Led strategic operations, overseeing staff training and client relations. Implemented innovative training methods, enhancing service quality and client satisfaction.
- Pioneered personalized training programs, adapting to diverse canine behaviors. Developed unique solutions for challenging cases, elevating the company's reputation.
- Fostered strong partnerships with local animal shelters and veterinarians. Coordinated community events, promoting responsible pet ownership and training awareness.
Education
Associates of Science - undefined
Virginia Commonwealth University
Richmond, VAHigh School Diploma - undefined
Charlottesville High School
Charlottesville, VASkills
- Client Engagement
- Sales Strategy
- Product Training
- Customer Retention
- Relationship Management
- Market Analysis
- Strategic Positioning
Certification
Taking the VTNE in January 2026 to become a CVT
Timeline
Veterinary Technician
Cadron Creek Veterinary Clinic
03.2025 - Current
Veterinary Pharmaceutical Representative
FarmaKeio
07.2024 - 03.2025
Hospital Treatment Supervisor
Out West Veterinary Clinic
10.2022 - 07.2024
Business Owner
Off Leash K9 Training Arkansas
08.2016 - 11.2022
Associates of Science - undefined
Virginia Commonwealth University
High School Diploma - undefined
Charlottesville High School