Brooklyn Rose
Springdale
Summary
Personable and dedicated with passion for providing high-quality care in critical situations. Demonstrates solid understanding of medical terminology and emergency procedures, coupled with proficiency in patient assessment and CPR. Committed to making positive impact on patient outcomes and community health.
Offering strong foundation in healthcare principles and dedication to patient well-being, ready to learn and grow in medical environment. Delivers ability to understand and apply safety protocols and patient interaction techniques. Ready to use and develop skills in venipuncture and specimen handling in phlebotomy role.
Developed strong organizational and data management skills in fast-paced pharmaceutical environment. Transitioning to new field, bringing experience in managing detailed records and ensuring accuracy under pressure. Looking to leverage these skills in dynamic and challenging new role.
Friendly, outgoing, and detail-focused, bringing solid understanding of customer service principles and strong organizational abilities. Possesses knowledge of coffee brewing techniques and espresso machine operations, coupled with excellent time management skills. Committed to fostering positive customer experience and driving team efficiency.
Developed range of valuable skills in professional pet care environment, including animal handling, observation, and basic medical care. Seeking to transition into new field, leveraging ability to provide compassionate care and maintain cleanliness and safety. Adaptable and ready to apply these transferable skills in dynamic new role.
Overview
4
4
years of professional experience
Work History
Pet Care Technician
K9 Resorts Daycare & Luxury Hotel
10.2024 - 03.2025
- Fostered a safe environment for both staff and animals by adhering to workplace safety guidelines, promptly addressing any hazards or potential risks that arose.
- Reduced stress levels among animals by creating a comfortable environment through proper handling techniques and behavioral understanding.
- Trained new staff members on company policies, safety procedures, and best practices in pet care management.
- Ensured timely completion of routine tasks like cleaning and bathing animals as per individual needs and preferences outlined by clients or veterinarians.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animals for behavioral problems and signs of health issues.
- Improved facility cleanliness for optimal animal care by maintaining organization and adhering to sanitation protocols.
- Managed emergencies effectively by remaining calm under pressure and following established protocols for handling various situations such as injuries or medical complications.
- Identified potential health issues early on through careful observation of animal behavior changes or abnormal physical symptoms, promptly reporting findings to supervisors or veterinary professionals when necessary.
Emergency Medical Technician
Central EMS
09.2024 - 10.2024
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
- Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking ambulance supplies and tools as needed.
- Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.
- Evaluated patient histories to assess and prioritize levels of care.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Streamlined patient assessment process by quickly determining chief complaints and prioritizing treatment interventions based on severity.
- Advanced patient comfort during transport by employing proper handling techniques and providing emotional support as needed.
- Utilized oxygen tanks and EKGs to perform various medical procedures.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Supported patient recovery process through effective communication with healthcare professionals at receiving facilities regarding treatment plans and further care requirements.
- Improved patient comfort and safety during transport with attentive care and communication, easing patient anxiety.
Barista Shift Supervisor
Starbucks
08.2022 - 12.2023
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
- Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
- Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Accurately completed end-of-day financial tasks worth over $[Amount] of cash and card transactions daily.
- Increased employee retention rates by recognizing individual achievements and fostering a supportive work culture where team members felt valued.
- Safeguarded employee safety by enforcing strict adherence to company health protocols and providing regular training in food handling best practices.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Managed equipment maintenance schedules to ensure optimal performance, minimizing downtime due to malfunctions or repairs.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
Pharmacy Technician
Walgreens
07.2021 - 03.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Filled prescriptions and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
Education
Certification - Emergency Medical Technician
Northwest Arkansas Community College
Bentonville, AR05-2024
Skills
- Animal socialization
- Sanitation protocols
- Habitat maintenance
- Basic training
- Allergy awareness
- Small animal care
- Senior pet care
- Behavior assessment
- Bathing techniques
- Gentle restraint
- Animal handling
- Pet handling
- Basic life support
- CPR and first aid
- Critical decision-making skills
- Vital signs monitoring
- Vital sign assessment
- Pre-hospital care
- Bleeding control
- Airway management
- Direct patient care
- Patient assessments
- Cardiopulmonary resuscitation
- Patient transport
- Ambulance driving
- Supply restocking
- Behavioral emergencies
- Diabetic emergencies
- Respiratory emergencies
- Emergency patient triage
- Spinal immobilization
- Safe driving
- Condition assessment
- Fracture stabilization
- Stroke management
- Patient evaluations
- Medical recordkeeping
- Allergic reactions
- Obstetric emergencies
- Poisoning response
- Disease transmission prevention
- Burn treatment
- Seizure management
- EMR / EHR
- Problem-solving
- Time management
- Multitasking and organization
- Patient care
- Critical thinking
- Clear communication
- Compassion and empathy
- Team collaboration
- Calm under pressure
- Medical terminology
- Oxygen administration
- Defibrillation use
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Team leadership
- Order taking
- Adaptive and creative
- Cash register operation
- Decision-making
- Espresso machine operation
- Safe food handling
- Beverage preparation
- Menu memorization
- Professional demeanor
- Quality control
- Inventory management
- New hire training
- Drink customization
- Excellent math skills
- Problem-solving skills
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Prescription filling
- Insurance verification
- Pharmacy ethics
- Drug inventory control
- Labeling accuracy
- Drug safety
- Stocking shelves
- Interpreting and processing medication orders
- Pharmacy law compliance
- Healthcare regulations
- Prescription interpretation
- Compounding techniques
- Secure storage of medications
- Updating medication histories
- Capillary stick
- Venipuncture
- Infection control
- Sharp specimen handling
- Compliance knowledge
- Centrifuge
- Butterfly needles in hand and arm
- PPE safety
Timeline
Pet Care Technician
K9 Resorts Daycare & Luxury Hotel
10.2024 - 03.2025
Emergency Medical Technician
Central EMS
09.2024 - 10.2024
Barista Shift Supervisor
Starbucks
08.2022 - 12.2023
Pharmacy Technician
Walgreens
07.2021 - 03.2022
Certification - Emergency Medical Technician
Northwest Arkansas Community College
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