Brooklynn Young
Romance
Summary
Dynamic professional with a proven track record at ESS, excelling in classroom management and student engagement. Recognized for enhancing learning environments through proactive behavior modification and attention to detail. Skilled in record keeping and customer service, fostering trust and rapport with students and parents alike.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software and resource allocation to drive operational success.
Overview
11
11
years of professional experience
Work History
Substitute Teacher, K-12
ESS
01.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Pre-Authorization Representative
RelateCare
11.2021 - 06.2022
- Managed high-volume workloads while maintaining a high level of accuracy on all submitted authorizations, showcasing strong attention to detail.
- Streamlined the authorization process for faster response times and increased efficiency in the workplace.
- Organized and maintained detailed records of all authorization activities, ensuring proper documentation for future reference.
- Assisted in training new Authorization Representatives, sharing best practices to enhance overall team performance.
- Provided exceptional customer service by answering questions, resolving issues, and guiding patients through the authorization process.
- Served as a knowledgeable resource for patients and healthcare providers on the nuances of various insurance policies, building trust and credibility in the role.
Patient Representative/Authorization Specialist
Pain Treatment Center of America
09.2020 - 10.2021
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Developed strong rapport with patients through active listening skills, empathy, and understanding of individual needs.
- Verified any changes or data updates to patient records and checked insurance information at each appointment.
- Trained new staff on filing, phone etiquette and other office duties.
- Organized patient records and database to facilitate information storage and retrieval.
Preschool Teacher/Assistant Office Manager
Sugarbear Child Care
05.2014 - 04.2019
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Maintained accurate records of each child''s progress throughout the year using various documentation methods such as portfolios or tracking sheets.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Education
Bachelor of Science - Health Care Administration
University of Phoenix
Tempe, AZ03-2022
High School Diploma -
Greenbrier Public School
Greenbrier05-2014
Skills
- Classroom management
- Student engagement
- Record keeping
- Record management
- Data entry
- Customer service
- Time management
- Adaptability
- Attention to detail
Timeline
Substitute Teacher, K-12
ESS
01.2024 - Current
Pre-Authorization Representative
RelateCare
11.2021 - 06.2022
Patient Representative/Authorization Specialist
Pain Treatment Center of America
09.2020 - 10.2021
Preschool Teacher/Assistant Office Manager
Sugarbear Child Care
05.2014 - 04.2019
Bachelor of Science - Health Care Administration
University of Phoenix
High School Diploma -
Greenbrier Public School
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