Bruno Karas
Balvanera
Summary
With a unique blend of medical expertise and data analytics prowess, my career is marked by a dedication to excellence and innovation. At Hospital Nacional as an Emergency Medicine Physician, I apply critical thinking and swift decision-making skills to save lives and improve patient outcomes. My prior role at JPMorgan Chase harnessed my technical abilities in Oracle databases, data quality, and reporting to enhance software solutions and workflows, contributing to the firm's data infrastructure evolution. My journey has been fueled by a relentless pursuit of knowledge and a commitment to integrating technological advances with compassionate healthcare. Working with tools like Splunk, Tableau, and Oracle, I've honed my competencies in data engineering and software development, ensuring robust and efficient systems. The goal is to leverage my interdisciplinary background to create impactful, patient-centered solutions while contributing to the data-driven transformation of healthcare and technology.
Overview
20
20
years of professional experience
Work History
Emergency Medicine Physician
HOSPITAL NACIONAL PROFESOR ALEJANDRO POSADAS
09.2023 - Current
- Promoted patient safety initiatives within the Emergency Department, resulting in reduced rates of medication errors and adverse events.
- Enhanced departmental collaboration with effective communication between physicians, nurses, and support staff.
- Provided emergency treatment onsite and responded in urgent situations.
- Supervised other professional or non-professional personnel and provided medical instructions.
- Demonstrated proper techniques for cardiopulmonary resuscitation and first aid.
- Improved patient care by efficiently diagnosing and treating emergency medical conditions.
- Implemented evidence-based practices to optimize treatment outcomes for critically ill patients.
- Evaluated new medical technologies for potential integration into the Emergency Department workflow, enhancing patient care and efficiency.
- Participated in quality improvement projects aimed at addressing gaps in service delivery within the Emergency Department setting.
- Maintained high levels of professional competence through ongoing educational pursuits, staying current with advancements in emergency medicine practices.
Associate Software Engineer
JPMorgan Chase & Co.
07.2022 - 10.2023
- Oracle DBA, Data Analytics, Data Quality, Data Modeling and Reporting
- Tools: Splunk, Tableau, IBM Cognos, Java, Python, Oracle and MS SQL Server, AWS, Jira, Git, Bitbucket, Confluence, Intellij IDEA, Oracle SQL Developer, Oracle migration and data bridge.
- Collaborated with cross-functional teams to develop, test, and deploy high-quality software solutions for clients.
- Developed well-organized training materials for end-users, enabling seamless adoption of new software features.
- Enhanced application performance through optimization of algorithms and data structures.
- Gathered requirements and performed gap analysis through design workshops with users.
- Corrected, modified and upgraded software to improve performance.
- Designed and implemented scalable applications for data extraction and analysis.
- Streamlined backup and recovery processes, enhancing overall system stability and availability.
- Reduced data retrieval times for business users by creating indexed views and optimizing stored procedures.
- Enhanced reporting capabilities by designing efficient ETL processes that improved data accuracy and completeness.
- Conducted regular audits of data quality, identifying inconsistencies and implementing corrective actions as necessary.
- Modified databases to meet needs and goals determined during planning process.
- Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
- Provided timely resolution of critical production issues, minimizing downtime and avoiding potential revenue loss.
- Created and updated database designs and data models.
- Trained junior team members on best practices for database administration, promoting a culture of continuous learning within the organization.
- Implemented capacity planning strategies to accommodate growth in data volume without compromising system performance or reliability.
- Optimized database performance by monitoring health and implementing tuning recommendations.
- Created a robust disaster recovery plan to ensure business continuity in the event of hardware failures or natural disasters.
- Developed scripts and processes for data integration and maintenance.
Software Engineering Analyst
JPMorgan Chase & Co.
01.2021 - 10.2023
- Working in a development team, a new challange, to provide best workspace infrastructure in a new work from home focused world wide busines environment
- Reporting tools: Tableau, IBM Cognos, Splunk/Quantum Data Base: Oracle Clound, Microsoft SQL Server and management tolls
Senior Executive Technical Support Analyst
JPMorgan Chase & Co.
04.2019 - 01.2021
- Great communication skills, written and verbal
- Communicate progress of resolution/status in a timely fashion, per service level agreements
- Identify improvements for improved customer experience
- Good technical background (CRM Software and Network troubleshooting)
- Fluently speak and write in English
- Fluently speak and write in Portuguese or Spanish
- Previous Inbound/ Outbound call center background is preferred
- An action-oriented attitude, with strong organizational, analytical and problem solving skills
- The ability to learn fast, and to be highly adaptable
- Preferred Skills: Exposure and background/knowledge in IT Cloud Computing, Familiarities with B2B (Business to Business) Process
- Preferably one who worked in a B2B Tech Support Environment
- Cultivated high-performance culture that doubled company's profitability in under two years.
- Worked with high risk management frameworks to mitigated potential financial losses.
- High impact and high demand issue and incident management at global level, managing crisis scenario with world wide collaboration.
- Senior executive and VIP enhanced support to top level bankers and global heads in JPMC.
Service Desk Agent
Hewlett Packard Enterprise
01.2016 - 12.2018
- Tecnical support for coporative offices over hardware (Desktops, laptops, moviles, impresoras, telecomunicaciones) and software (Windows, Linux, Office365, Exchange, Invgate, Oracle Financials, Tango, Adobe Suite, Citrix, VPN, Microstrategy, Active Directory, Automation Tools, Connectivity, etc.)
- Basic Developing with (PHP, Visio, Command Scripts)
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Provided exceptional support to end-users, addressing their concerns with empathy and professionalism.
- Developed strong working relationships with colleagues across departments, fostering a positive work environment focused on teamwork and communication.
- Maintained high-quality service standards by adhering to established processes and guidelines.
- Managed critical incidents, coordinating with various teams to ensure timely resolution and minimal business impact.
- Documented resolutions for recurring issues, creating a knowledge base that facilitated faster issue resolution.
- Engaged in user support interactions via telephone, chat and email platforms.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Resolved common user concerns by utilizing preset issue resolution scripts.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing clear solutions.
- Answered customer telephone calls promptly and appropriately handled needs.
Analista de suporte de TI
DXC Technology
01.2016 - 12.2018
- Analista de Soporte Tecnico - Trilingue PT/ES/EN - Service Desk N1 y 2
- Trabajar sobre protocolos estandarizados para antencion a usuarios
- Capacidade de manejo, investigacion y decision para suplementar procesos no documentados previamente
- Y posteriormente creacion nueva documentacion
- Resolver inconvenientes tecnicos de mediana complejidad relacionados a: hardware (Desktops, laptops, moviles, impresoras, telecomunicaciones) y software (Windows, Linux, Office365, Exchange, Invgate, Oracle Financials, Tango, Adobe Suite, Citrix, VPN, Microstrategy, Active Directory, herramientas de automacion, conectividad y soporte a aplicaciones corporativas de gestion de negocios y desarriollo, etc.)
- Habilidades superiores em comunicação escrita e verbal; Fluidez en el lenguaje
- Experiencia en atención al cliente, ya sea de forma remota (teléfono, skype, e-chat)
- Cara a cara; Interelacion y articulacion con agentes y otros grupos resolutore
- Programación basica (PHP, Visio, Command Scripts)
- Habilidades para resolver problemas; Precisión en la entrada de datos
Tecnical Support Analyst
SONDA
04.2012 - 08.2012
- Bilingual (Portuguese/Spanish)
- Technical support for Bridgestone plants in Brasil/Mexico/Argentina.
- Resolved complex technical issues for clients, enhancing overall system performance.
- Provided remote assistance to customers in resolving software and hardware issues, ensuring minimal downtime.
Cooking Assistant
Mount Snow
11.2010 - 03.2011
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Followed food safety practices and sanitation guidelines.
- Cleaned and maintained work areas, equipment and utensils.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Assisted in setting up and breaking down kitchen stations.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Monitored food temperature, discarding items not stored correctly.
- Greeted guests in with friendliness and professionalism.
Senior Data Analyst
IANDev Sistemas E Consultoria
01.2009 - 12.2010
- Working with BI, Data Mining, SQL Tunning, PL/SQL
- Multiple DBMSs such as IBM DB2, Oracle, SQL Server, Sybase ASA, MySQL, PostgreSQL.
- Delivered comprehensive reports highlighting key trends, patterns, anomalies, presenting findings to senior management for informed decision-making purposes.
- Analyzed large amounts of data to identify trends and find patterns, signals and hidden stories within data.
- Leveraged text, charts and graphs to communicate findings in understandable format.
- Partnered with IT teams to ensure seamless integration between databases and analytical tools, maximizing system efficiency across departments.
- Served as a subject matter expert on various projects, sharing valuable insights derived from extensive industry experience as a Senior Data Analyst.
- Reduced manual data entry errors by designing and deploying automated ETL processes to transform raw data into usable formats.
- Performed root-cause analysis on data-related system problems to recommend or execute corrective action.
- Developed and implemented data collection systems and other strategies to optimize statistical efficiency and data quality.
- Trained junior analysts in best practices for statistical modeling techniques, fostering professional growth within the team.
- Assessed large datasets, drew valid inferences and prepared insights in narrative or visual forms.
- Created and automated data visualizations to present insights and tell compelling stories.
- Provided guidance on data governance policies to ensure compliance with industry regulations.
Programador de software
CISS Automação Comercial
01.2005 - 01.2007
- Tester y Control de Calidad de Producto (CQP) - 3 meses - Trainee
- Analista de Soporte Técnico - 1 año
- Trabajando para diversos estados Brasileños (PR, BA, PE, SP, MS, GO y AM)
- Conocimientos de logística y automatización para el entorno comercial/empresarial
- Capacidad trabajar bajo presión, debido a que el era suporte era prestado a hipermercados de hasta treinta cajeros en la líneas de frente
- Programador de Software de Gestión Empresarial - 1 año
- En conjunto a un gran grupo de trabajo, especializado en inteligencia de negocios (BI), reports, administración y arquitectura de bases de datos
Education
M.D. - Medicine
Universidad De Buenos Aires
Buenos Aires, Argentina11.2021
Skills
- Problem Management
- Issue Management
- Problem Solving
- Advanced life support
- Critical care medicine
- Teamwork and collaboration
- Critical thinking
- Adaptability and flexibility
- Decision-making
- Analytical thinking
Personal Information
Title: M.D. Emergency Medicine | Sr. Data Analyst & Engineer
Hobbies
Photography
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Portuguese
Bilingual or Proficient (C2)
Timeline
Emergency Medicine Physician
HOSPITAL NACIONAL PROFESOR ALEJANDRO POSADAS
09.2023 - Current
Associate Software Engineer
JPMorgan Chase & Co.
07.2022 - 10.2023
Software Engineering Analyst
JPMorgan Chase & Co.
01.2021 - 10.2023
Senior Executive Technical Support Analyst
JPMorgan Chase & Co.
04.2019 - 01.2021
Service Desk Agent
Hewlett Packard Enterprise
01.2016 - 12.2018
Analista de suporte de TI
DXC Technology
01.2016 - 12.2018
Tecnical Support Analyst
SONDA
04.2012 - 08.2012
Cooking Assistant
Mount Snow
11.2010 - 03.2011
Senior Data Analyst
IANDev Sistemas E Consultoria
01.2009 - 12.2010
Programador de software
CISS Automação Comercial
01.2005 - 01.2007
M.D. - Medicine
Universidad De Buenos Aires
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