Bryant K. Smith
Forrest City
Summary
Dynamic General Manager with over 14 years of experience in restaurant and lodging operations. Proven track record in enhancing customer satisfaction and profitability through effective team management, strategic planning, and operational integrity.
Overview
32
32
years of professional experience
Work History
Truck Care General Manager
Loves Truck Stop
Memphis
07.2024 - Current
- Managed daily business operations encompassing budgeting, staffing, scheduling, inventory control, customer service, and sales to drive overall business performance.
- Led daily operations, ensuring alignment with company policies to maintain operational integrity.
- Resolved customer conflicts effectively, contributing to improved customer satisfaction and loyalty.
Truck Care General Manager
Loves/Speedco
Palestine
12.2023 - 07.2024
- Oversaw daily operations and ensured compliance with company policies.
- Managed team performance and conducted regular training sessions for staff.
- Resolved customer complaints quickly while maintaining high quality standards of service.
Truck Care Service Manager
Loves/Speedco
West Memphis
09.2023 - 12.2023
- Addressed customer inquiries and resolved service-related issues to enhance customer satisfaction.
- Coordinated with technicians on job progress and updates to ensure smooth servicing operations.
- Provided specialized recommendations on truck service and maintenance alternatives to guide customer decisions.
General Manager
Loves Travel Stop
Jonesboro
10.2021 - 09.2023
- Developed sales and service strategies that enhanced revenue and customer retention.
- Managed employee planning and assignments to optimize team performance and meet operational goals.
- Conducted employee training on duties, policies, and procedures to ensure compliance and operational efficiency.
- Conducted training sessions for employees on company procedures and worksite safety protocols.
- Created schedules and monitored payroll to remain within budget.
- Analyzed quarterly sales statistics and prepared analysis for corporate management.
- Inspired employees to work as a cohesive team while delivering exceptional service to customers in every interaction.
Operations Manager
Loves Travel Stop
Palestine
04.2019 - 10.2021
- Coordinated scheduling, training, and inventory control to ensure operational efficiency.
- Motivated and evaluated personnel to drive performance improvement and achieve goals.
- Supported senior leadership in decision-making by generating daily reports with actionable recommendations.
- Delivered positive customer experiences by implementing effective quality assurance practices.
General Manager
Days Inn by Wyndham Forrest City
Forrest City
04.2011 - 04.2019
- Recruited, hired, and developed retail talent, enhancing team capability and retention.
- Managed daily operations of front desk staff, ensuring efficient service and guest satisfaction.
- Directed the daily activities of the 10-member Housekeeping team.
- Directed the daily activities of the 10-member Maintenance team.
- Fostered strong working relationships with all hotel departments.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
- Developed project schedules and maintained timelines through proactive workflow adjustments to meet project goals.
Breakfast Manager
Don Jose
Forrest City
01.2006 - 04.2011
- Promoted dynamic, positive and memorable guest experiences.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Trained new employees on company customer service policies and service level standards.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
Manager
Denny's Restaurant
Forrest City
08.2003 - 11.2005
- Trained new employees on company customer service policies and service level standards.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Assistant Store Manager
Advance Auto Parts
Forrest City
06.2002 - 09.2005
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Educated customers on product and service offerings.
- Informed customers about all product lines and services offered by the company.
- Maintained friendly and professional customer interactions.
Manager
Waffle House
Forrest City
08.1994 - 05.2002
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Efficiently resolved problems or concerns to the satisfaction of all involved parties.
Education
Business Administration
East Arkansas Community College
Forrest City, AR, United StatesSkills
- Operational management
- Staff development
- Leadership development
- Scheduling and prioritization
- Time management
- Fast adaptation
- Clear communication skills
Timeline
Truck Care General Manager
Loves Truck Stop
07.2024 - Current
Truck Care General Manager
Loves/Speedco
12.2023 - 07.2024
Truck Care Service Manager
Loves/Speedco
09.2023 - 12.2023
General Manager
Loves Travel Stop
10.2021 - 09.2023
Operations Manager
Loves Travel Stop
04.2019 - 10.2021
General Manager
Days Inn by Wyndham Forrest City
04.2011 - 04.2019
Breakfast Manager
Don Jose
01.2006 - 04.2011
Manager
Denny's Restaurant
08.2003 - 11.2005
Assistant Store Manager
Advance Auto Parts
06.2002 - 09.2005
Manager
Waffle House
08.1994 - 05.2002
Business Administration
East Arkansas Community College