Bryhannah Fife
Fayetteville
Summary
Dynamic Enrollment Specialist with a proven track record at Blue Cross And Blue Shield Of South Carolina, excelling in customer service expertise and documentation management. Demonstrated ability to enhance team productivity and customer satisfaction through exceptional communication and strategic organization. Achieved significant improvements in enrollment efficiency and customer retention.
Overview
17
17
years of professional experience
Work History
Enrollment Specialist- Care Coordinator
Resultscx
10.2020 - 02.2025
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
- Streamlined the enrollment process for increased efficiency and enhanced user experience.
- Enhanced team productivity through effective time management and prioritization techniques during peak enrollment periods.
- Conducted thorough eligibility assessments to ensure compliance with program requirements.
Enrollment Specialist
Blue Cross And Blue Shield Of South Carolina
01.2014 - 10.2020
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
- Enhanced team productivity through effective time management and prioritization techniques during peak enrollment periods.
- Participated in professional development opportunities, continuously refining skills and staying current on emerging trends within higher education administration spaces.
- Resolved applicant inquiries promptly, providing detailed information and clarifications when needed.
Customer Service Representative
Kelly Services
03.2008 - 03.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Associate - Medical Addistant
Sanford Brown College
Atlanta, GA06.2010
Skills
- Reporting and analytics
- Documentation management
- Mathematics skills
- Exceptional communication
- Customer service expertise
- Strong organization
- Applicant screening
- Benefits administration
- Excellent phone demeanor
Timeline
Enrollment Specialist- Care Coordinator
Resultscx
10.2020 - 02.2025
Enrollment Specialist
Blue Cross And Blue Shield Of South Carolina
01.2014 - 10.2020
Customer Service Representative
Kelly Services
03.2008 - 03.2014
Associate - Medical Addistant
Sanford Brown College
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