Summary
Overview
Work History
Education
Skills
Timeline
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Bryhannah Fife

Fayetteville

Summary

Dynamic Healthcare Customer Service Representative with experience at Humana, adept in HIPAA compliance and insurance verification. Proven track record of enhancing communication efficiency and expediting service times through effective triage. Skilled in maintaining patient confidentiality while fostering strong relationships with clients and medical staff for optimal care coordination.

Overview

15
15
years of professional experience

Work History

Healthcare Customer Service Representative

WellCare
01.2018 - 05.2025

Healthcare Customer Service Representative

Humana
05.2010 - 02.2018
  • Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
  • Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.

Education

Sanford Brown College
Atlanta, GA

Skills

  • HIPAA compliance
  • Insurance verification
  • Patient confidentiality
  • Appointment scheduling
  • Medical terminology
  • Call center experience
  • Follow-up skills
  • Chat
  • Email support
  • Zendesk

Timeline

Healthcare Customer Service Representative

WellCare
01.2018 - 05.2025

Healthcare Customer Service Representative

Humana
05.2010 - 02.2018

Sanford Brown College

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Bryhannah Fife