Buford Boaz
Bryant,AR
Summary
Professional IT Support Engineer with an extensive background in providing technical assistance and resolving hardware and software issues. Skilled in system maintenance, and white glove customer service, ensuring seamless IT operations. Strong focus on teamwork and adaptability, consistently meeting and exceeding performance targets. Reliable and flexible, aligning with evolving organizational needs and priorities.
Overview
16
16
years of professional experience
Work History
IT Support Engineer
Fairway Corporation
04.2026 - Current
- Perform Admin duties in O365 and Microsoft Office Suite ENTRA.
- Troubleshoot network connectivity problems, enhancing overall system performance.
- Implement and enforce security protocols to safeguard information and systems.
- Ensure timely resolution of incidents and adherence to service level agreements (SLAs).
- Create documentation and knowledge base articles for common issues and solutions.
- Install, configure, and upgrade hardware and software components.
IT Analyst II
Midcontinent Independent System Operator
02.2022 - 04.2026
- Analyzed system performance to identify areas for optimization and improved operational efficiency.
- Collaborated with cross-functional teams to implement software solutions, enhancing data management processes.
- Developed and maintained documentation for IT systems, ensuring compliance and accessibility for stakeholders.
- Conducted user training sessions on new technologies, facilitating smooth transitions and increased user adoption.
- Drive support automation by packaging software using Microsoft SCCM Azure Intune for streamlined global deployment.
- Evaluated software tools to streamline workflows, resulting in improved project delivery timelines.
- Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
- Developed comprehensive disaster recovery strategies that ensured business continuity during unexpected events or system failures.
IT Service Desk Analyst
Centene, Superior Health Services
09.2016 - 03.2022
- Resolved technical issues for end-users, enhancing overall user experience and satisfaction.
- Collaborated with cross-functional teams to streamline incident resolution processes.
- Analyzed service desk trends to identify areas for operational improvement and efficiency gains.
- Mentored junior analysts, fostering skill development and knowledge sharing within the team.
Information Technology Specialist Level 2
Unisys
09.2013 - 09.2016
- Implemented IT solutions to enhance operational efficiency and support infrastructure stability.
- Provided technical support for hardware and software issues, ensuring minimal downtime for users.
- Managed system updates and backups, safeguarding organizational data integrity and availability.
- Developed training materials for staff on new technologies to improve user adoption and understanding.
Technical Imaging & Printing Member Level 4
Hewlett Packard, HP
02.2010 - 09.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Information Technology
University Of Arkansas At Little Rock
Little Rock, ARHigh School Diploma -
John L. McClellan High School
Little Rock, AR05-2003
Skills
- Remote desktop support
- Technical support
- IT asset management
- Software installation
- Data backup and recovery
- VPN configuration
- Incident management
- Mobile device management
- Active directory
- Ticket management
- Technical troubleshooting
- Application installations
- SCCM
- Ivanti
- Microsoft Intune (Azure) Entra
Timeline
IT Support Engineer
Fairway Corporation
04.2026 - Current
IT Analyst II
Midcontinent Independent System Operator
02.2022 - 04.2026
IT Service Desk Analyst
Centene, Superior Health Services
09.2016 - 03.2022
Information Technology Specialist Level 2
Unisys
09.2013 - 09.2016
Technical Imaging & Printing Member Level 4
Hewlett Packard, HP
02.2010 - 09.2013
Information Technology
University Of Arkansas At Little Rock
High School Diploma -
John L. McClellan High School