Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ashley Marshall

Summary

To obtain a position that allows for professional growth and development. To maximize my experience in communication, and problem solving to contribute to overall human satisfaction. Authorized to work in the US for any employer

Overview

9
9
years of professional experience

Work History

Team Leader

DailyPay Inc
12.2021 - Current
  • Assisted customers with receiving their paychecks early in advance.
  • Assisted customers with their transfer amount, fees and balances with customers to ensure that each customer understood how daily advances work.
  • Created tickets to escalate technical problems while using a software called (Zendesk)
  • Reviewed daily surveys from customers after experience of using DailyPay.
  • Provided feedback to my teammates, provided feedback to peers/employees and educated them on the necessary steps to improve their stats.

Leave of Absence Coordinator

Sedgwick Claims
12.2019 - 12.2021
  • Enhanced employee satisfaction by efficiently managing and coordinating leave of absence requests.
  • Reduced processing time for leave applications by implementing a streamlined system for tracking and recording absences.
  • Ensured compliance with federal, state, and company leave policies through meticulous monitoring and documentation of all leaves of absence.
  • Provided exceptional support to employees during their leaves of absence, addressing concerns and answering questions in a timely manner.

Customer Representative II

FIS
04.2017 - 12.2019
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
  • Streamlined communication channels for improved customer service response times and overall efficiency.
  • Assisted customers with their debit cards, such as lost or stolen. Process new debit cards/credits to customer if needed.
  • Cultivated lasting relationships with clients by providing personalized solutions to their needs and concerns.
  • Provided information to customer such as account balances and transactions history.

Healthcare Representative

HEWLETT PACKARD
01.2015 - 02.2018
  • Assisted customers with the 1095B health care, EOB (explanation of benefits), copays and answered any questions in regards to their insurance policy
  • Consistently learn and apply operational policies and State and Federal regulations governing collection practices.
  • Identified customers needs while using various systems to gather information to provide excellent customer experience.
  • Sent electronic fax per customer request.

Education

Arkansas Beauty School - Little Rock
Little Rock, AR
08.2010

Little Rock Hall High
Little Rock, Arkansas
05.2009

Skills

  • Microsoft Office (10 years)
  • Internet (10 years)
  • Electronic Mail
  • Preparing letters -Filing- Scanning-Copying-Faxing (10 years)
  • Ability to learn fast (10 years)
  • Multi-task-Data Entry (10 years)
  • WPM-55
  • Order Entry
  • Communication Skills
  • Store Management Experience
  • Upselling
  • Accounting
  • Account Management
  • Technical Support
  • Sales
  • Salesforce
  • CRM Software
  • Leadership
  • Zendesk
  • Jira Ticketing
  • Troubleshooting
  • Statistics
  • Help Desk
  • Negotiation
  • Process Improvement
  • Project Management
  • Business Development
  • Basic Computer Skills: PC - Completed
  • July 2019
  • Performing basic computer operations, navigating a Windows OS, and troubleshooting common Computer problems

References

References available upon request

Timeline

Team Leader

DailyPay Inc
12.2021 - Current

Leave of Absence Coordinator

Sedgwick Claims
12.2019 - 12.2021

Customer Representative II

FIS
04.2017 - 12.2019

Healthcare Representative

HEWLETT PACKARD
01.2015 - 02.2018

Arkansas Beauty School - Little Rock

Little Rock Hall High

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Ashley Marshall