Cainan Coller
Bentonville
Summary
Creative and outgoing, with a passion for self-improvement and adventure. Dedicated to identifying customer needs and providing effective solutions to all problems. Incredible time management skills combined with extensive knowledge in the customer service industry. Experienced and results-oriented Assistant Store Manager with two years of assistant managerial experience in retail environments.
Overview
7
7
years of professional experience
Work History
Floral Designer and Customer Representative
Bloom Floral and Gifts
07.2024 - Current
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
- Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Identified opportunities for upselling or cross-selling products during interactions, increasing overall revenue generation.
Head Shift Leader
Crumbl Cookies
11.2021 - 08.2024
- Managed our team of shift leaders and provided them with support and direction
- Worked very closely with our store manager and franchise owners to ensure the well-being of our crew and the success of our store
- Developed and implemented strategies to motivate and engage team members, resulting in increased team morale and productivity
- Assigned tasks based on individual strengths, resulting in improved team effectiveness
- Handled customer complaints calmly and professionally, resolving customer issues promptly
Kitchen Assistant
Duffers Cafe
11.2020 - 07.2021
- On a daily, it was my responsibility to ensure that all tables, counters, and workspaces remained clean when not in use
- I was involved with the preparation of ingredients before the kitchen, and the clean-up afterwards
- Near the end of my time at this establishment, I took on more responsibility as a server and customer service representative
- I learned how to handle customer issues and complaints by quickly creating and providing sensible solutions while remaining calm and professional
- I learned how to set aside my feelings and personal preferences to provide every patron with ample service and memorable experiences
Volunteer
Bella Vista Public Library
09.2017 - 07.2021
- Vice President and Event Coordinator on the teen advisory board
- Created and provided ideas to enhance the teen experience on and off the library grounds
- Spent many hours at rallies, fundraisers, and charity events
- Constructed 3 little free libraries to provide books and encourage reading among my peers
- Served as a support for the adult library staff
Education
General Diploma -
Homeschooled
05.2022
Skills
- General Management
- Problem Solving
- Friendly and Outgoing Attitude
- Strong Organizational
- Excellent Communication
- Time Management
- Excellent Customer Service
- Multitasking
Timeline
Floral Designer and Customer Representative
Bloom Floral and Gifts
07.2024 - Current
Head Shift Leader
Crumbl Cookies
11.2021 - 08.2024
Kitchen Assistant
Duffers Cafe
11.2020 - 07.2021
Volunteer
Bella Vista Public Library
09.2017 - 07.2021
General Diploma -
Homeschooled
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