Caitlin White
Mena
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
11
11
years of professional experience
Work History
Deposit Operations Specialist
Union Bank
07.2022 - Current
- Processed foreign items and returned mail.
- Processed chargebacks with 100% accuracy rate.
- Processed levies, bankruptcy, and garnishment requests.
- Implemented risk management strategies within deposit operations to minimize potential losses due to fraud or errors.
- Participated in internal audits conducted by the bank''s audit department or external regulators, providing necessary documentation and addressing any concerns raised during the review process.
- Handled PIN reorders, new cards and maintenance for debit cards.
- Assisted in the development and implementation of policies and procedures related to deposit products, ensuring compliance with regulatory requirements.
- Ensured smooth coordination between branch offices and centralized deposit operations team for seamless service delivery.
- Immediately reported discrepancies and assisted in clearing discrepancies.
- Maintained up-to-date knowledge of industry trends, regulations, and best practices in order to provide valuable insights into improving business processes.
- Developed comprehensive procedural documentation for deposit operations processes to maintain consistency and accuracy across the organization.
- Processed account maintenance requests and checked for alignment with bank policy.
- Ensured timely resolution of customer inquiries by working closely with customer service representatives and other departments as needed.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Executed wire transfers, stop payments and account transfers.
- Trained new hires on customer service policies and procedures.
Bank Teller
Arvest Bank Operations
11.2019 - 07.2022
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Maintained accurate records of customer transactions in line with bank procedures.
- Assisted customers with banking needs and inquiries.
- Cross-sold credit cards, loans and other bank products.
- Trained new hires on customer service policies and procedures.
Daycare Assistant
Sunshine House Daycare
12.2018 - 06.2019
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Monitored daily sign-in/sign-out logs for accurate attendance tracking, helping to maintain a secure and orderly facility.
- Supported the emotional well-being of children by providing nurturing care and addressing individual needs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Kept children between ages of 6 months and 12 years safe and secure with vigilant oversight.
- Built constructive and open relationships with families with forthright yet friendly communication.
- Enhanced children's social skills by organizing group activities.
Assistant Store Manager
Fred's Dollar Store
05.2017 - 12.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
Cashier
Fred's Dollar Store
05.2014 - 05.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Developed rapport and fostered brand loyalty by offering personalized service.
Education
Associate of Applied Science - Business Administration
University of Arkansas Rich Mountain
Mena, AR05-2026
Skills
- Strong organizational skills
- Effective communication
- Efficient workflow management
- Handling discrepancies
- Microsoft powerpoint, excel, and Word
- Continuous improvement mindset
- Exceptional attention to detail
- Preparation of management reports
- Compliance with security requirements
- Maintaining detailed records
Timeline
Deposit Operations Specialist
Union Bank
07.2022 - Current
Bank Teller
Arvest Bank Operations
11.2019 - 07.2022
Daycare Assistant
Sunshine House Daycare
12.2018 - 06.2019
Assistant Store Manager
Fred's Dollar Store
05.2017 - 12.2018
Cashier
Fred's Dollar Store
05.2014 - 05.2017
Associate of Applied Science - Business Administration
University of Arkansas Rich Mountain
Similar Profiles
Jenna JacobsJenna Jacobs
Teller at Union BankTeller at Union Bank
OLUWAKEMI OYENIKE ADEIGBEOLUWAKEMI OYENIKE ADEIGBE
Bank teller at UNION BANKBank teller at UNION BANK
Brenda SolorzanoBrenda Solorzano
Sr. Relationship Banker at Union BankSr. Relationship Banker at Union Bank