Caleb Hillis
Russellville
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
16
16
years of professional experience
Work History
Technology Director
Hector School District
Hector
07.2025 - Current
- Develop and implement a comprehensive, long-range technology plan that aligns with the district's vision
- Oversee the installation, maintenance, and security of network systems, computers, and peripheral equipment
- Manage the technology budget, purchasing hardware/software, and handling vendor contracts in compliance with policies
- Collaborate with educators to integrate technology into the curriculum and supports educational software/tools
- Implement cybersecurity, data privacy, and backup procedures to protect student/staff data
Cell Phone Technician
A-1 Cellular Repair LLC
Russellville
09.2024 - 07.2025
- Diagnose and repair all software and hardware issues for Cell Phones, Tablets, Computers, Game Consoles, etc.
- Provide excellent customer service and help customers bridge the gap on technology information and help them better use their devices
- Maintain and balance cash register
- Maintain a very clean and efficient work area and store
Owner
Hillis Mobile Repair
Russellville
03.2020 - 09.2024
- Own and ran Hillis Mobile Repair for the last 4 1/2 years
- Provide hardware and software repair and diagnostics for cell phones, computer, and tablets
- Provide a mobile service and mobile work station to repair the devices quickly and efficiently while engaging with the customer to answer questions and concerns
- Make sure social media stays up to date while creating advertisements and sharing posts where its needed
- Answer customer questions in a professional manner via call, text, or social media posts/messages
- Managing mobile POS system including inventory set up, tracking, and managing money
- Study and stay up to date with current trends and repairs in the IT world
Cell Phone/iPad/Tablet/Computer Technician
SERVICE PLUS TELECOMMUNICATIONS
Russellville
02.2017 - 03.2020
- Repair any faulty part on a cell phone or tablet such as broken screens, batteries, loud speakers, charging ports, flex cables, etc.
- Running diagnostics on devices when they will not power on to determine what the issue is
- Performing liquid damage repairs on devices that have been exposed to moisture
- Managing the heat plate properly to loosen adhesive on devices without exposing the motherboard to extreme heat
- Ability to retrieve data from cell phones and reset them to factory settings
- Maintaining inventory of the commonly used parts to ensure they're available to customers at time of repair
- Monitoring the company eBay store to ensure that parts are listed properly and are shipped properly and on time
- Monitoring the company Facebook page. This involves answering customer questions, responding to reviews and concerns, as well as keeping posts relevant and advertising new prices and promotions
- Running the Computer Bench for PC repairs checked in through Storefront or brought back from on-site. This includes diagnosing, replacing and repairing the issues, and testing to confirm its working properly. This includes all laptops, desktop, all-in-ones, or misc PC's
- Staying up to date on Virus Removal procedures to remove effectively from customers PC's and optimize the OS after the repair
- Building computers from parts I've hand picked for our business builds or building from scratch with barebones kits
- Going on service calls to resolve customer issues where the computer cannot be removed from its environment and brought back to the office. This includes software and hardware issues, printer issues, and simple networking
- Staying up to date with current technology and devices
Computer and Cell Phone Technician
COMPUTE, INC
Russellville
06.2015 - 02.2017
- Primary cell phone/iPad technician. This includes repairing all faulty components in devices that did not require soldering
- Running diagnostics on devices when they will not power on to determine what the issue is
- Performing liquid damage repairs on devices that have been exposed to moisture
- Managing the heat plate properly to loosen adhesive on devices without exposing the motherboard to extreme heat
- Ability to retrieve data from cell phones and reset them to factory settings
- Desktop and Laptop repairs involving all hardware and software related issues
- Remote work, normally involving Teamviewer
- Virus Removal process to ensure all viruses were removed from system, or if we should suggest customer have the system reload
- Running the cash register/POS system. Also working with customers to better their understanding of the devices they're using
Computer Bench Technician
SERVICE PLUS TELECOMMUNICATIONS
Russellville
06.2010 - 06.2015
- Primary technician for Resident and Business PC's brought in through the storefront
- Desktop and Laptop repairs involving all hardware and software related issues
- Virus Removal process to ensure all viruses were removed from system, or if we should suggest customer have the system reload
- Work hands on with customers to better their understanding of the devices they're using
- Back up cell phone technician with included a lot of hands on training to better understand cell phones
- Staying up to date with current technology and devices
Education
High School Diploma -
ATKINS HIGH SCHOOL
Atkins, AR01.2007
Skills
- Time management
- Sales
- Android
- IOS
- Microsoft Windows
- Operating Systems
- Desktop and Laptop Repair
- Cell Phone Repair
- Active Directory
- Google Admin Level 1 Certified
- Windows 7
- Windows 8
- Windows 10
- Windows 11
- Mac OS X
- Customer Service
- POS Systems
- Network security
- Technology planning
- Vendor management
- Team collaboration
- Budget management
Timeline
Technology Director
Hector School District
07.2025 - Current
Cell Phone Technician
A-1 Cellular Repair LLC
09.2024 - 07.2025
Owner
Hillis Mobile Repair
03.2020 - 09.2024
Cell Phone/iPad/Tablet/Computer Technician
SERVICE PLUS TELECOMMUNICATIONS
02.2017 - 03.2020
Computer and Cell Phone Technician
COMPUTE, INC
06.2015 - 02.2017
Computer Bench Technician
SERVICE PLUS TELECOMMUNICATIONS
06.2010 - 06.2015
High School Diploma -
ATKINS HIGH SCHOOL