Calin Lewis
Little Rock
Summary
A resourceful professional with a proven ability to foster strong relationships and lead with flexibility. Adept at working independently, applying problem-solving skills to tackle unforeseen challenges. Skilled in managing competing priorities, a fast learner, and committed to providing exceptional team support. Recognized for a strong work ethic, positive approach, accuracy, assertiveness, and adaptability in dynamic settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmaceutical Representative
Conduent
10.2024 - Current
- Increased prescription rates by developing strong relationships with healthcare professionals and providing valuable product information.
- Provided exceptional customer service to both existing and prospective clients, fostering loyalty and trust through prompt response times and tailored solutions.
- Managed budgets efficiently while investing in initiatives that produced measurable results in terms of revenue generation or cost savings.
- Handled escalated inbound calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Access Coordinator III
UAMS Spine and Orthopedic
07.2023 - 05.2024
- Managed and coordinated the scheduling of patient appointments, diagnostic tests, surgeries, and follow-up care for the Spine and Orthopedic department, ensuring seamless access to necessary medical services while maintaining departmental efficiency.
- Acted as a central point of contact between patients, providers, and multidisciplinary medical teams, facilitating clear communication, gathering required medical records, and ensuring patients were well-informed about treatment plans, procedures, and pre-visit requirements.
- Oversaw insurance verification, pre-certifications, and authorization processes, collaborating with insurance companies to secure coverage and manage any discrepancies to ensure compliance with healthcare regulations and minimize delays in patient care.
- Delivered high-level customer service by promptly addressing patient inquiries, assisting with medical records, coordinating care transitions, and troubleshooting any issues related to appointments, billing, or patient access with professionalism and empathy.
Customer Service Representative
Sutter Health
06.2022 - 07.2023
- Managed incoming patient calls, addressing inquiries professionally and utilizing the computerized scheduling system to efficiently schedule, reschedule, or cancel appointments based on patient needs.
- Ensured accuracy when maintaining and updating patient records, providing detailed information about appointments, procedures, and follow-up requirements while safeguarding patient confidentiality.
- Guided patients through the process of preparing for telemedicine visits, offering comprehensive instructions on using phone and video platforms to ensure a smooth transition from in-person consultations to virtual appointments.
Customer Service Representative
Concentrix
01.2021 - 06.2022
- Handled inbound and outbound calls to assist customers with inquiries, troubleshoot issues, and provide product and service information while ensuring a high level of customer satisfaction.
- Resolved customer concerns by actively listening, diagnosing problems, and offering tailored solutions, all while adhering to company policies and service guidelines.
- Processed customer transactions, including billing inquiries, account updates, and order management, with accuracy and attention to detail to ensure seamless service.
- Collaborated with internal teams to escalate complex issues, track case resolutions, and provide feedback for continuous process improvements, ensuring exceptional customer experience.
Certified Nursing Assistant
Memory Care of Little Rock
01.2019 - 01.2021
- Executed basic technical skills, including applying dressings, taking, and documenting vital signs, identifying, and documenting signs and symptoms of diseases/condition that are common, CPR, measuring and documenting fluid intake and output, and administering treatment as directed by the nurse or physician.
- Assisted patients in performing personal care duties, such as bathing, washing of mouth and skin, toileting, eating and hydration, and grooming and dressing.
- Performed clerical support duties, such as entering orders, answering phones, entering data, and processing charts.
- Recorded vital signs, including blood pressure, pulse, temperature, and respiration rate as requested by staff.
Education
High School Diploma -
Hall High School
Little Rock, AR05.2017
Skills
- Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations
- Strong proficiency with Internet, Windows-based PC, intermediate to advanced skills and understanding of MS Office: Excel, Outlook, Word, Teams, EHR, and EMR
- Handle confidential information with integrity and professionalism within HIPAA Guidelines
- Exhibited strong multitasking capabilities, effortlessly managing multiple conversations through various communication methods, including chat, email, and voice channels
- Exceptional communication and relationship-building skills, with a proven ability to act as a liaison between customers, patients, and medical staff, ensuring seamless coordination and issue resolution
- Strong problem-solving and critical-thinking abilities, adept at navigating unforeseen challenges, managing multiple priorities, and working independently in dynamic, fast-paced environments
- Expertise in administrative tasks including scheduling, insurance verification, data entry, and managing records with precision and attention to detail
- Proven ability to provide exceptional customer service, deliver tailored solutions, and maintain a positive attitude while supporting cross-functional teams and improving processes
Certification
- Patient Care Technician Certification
- Health Care Studies Certification
Timeline
Pharmaceutical Representative
Conduent
10.2024 - Current
Access Coordinator III
UAMS Spine and Orthopedic
07.2023 - 05.2024
Customer Service Representative
Sutter Health
06.2022 - 07.2023
Customer Service Representative
Concentrix
01.2021 - 06.2022
Certified Nursing Assistant
Memory Care of Little Rock
01.2019 - 01.2021
High School Diploma -
Hall High School
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