Calvere Robinson
Littlerock,AR
Summary
With a strong background in hospitality and customer service, I bring a versatile and dynamic approach to enhancing guest satisfaction. My expertise in hotel reservation systems and guest services oversight allows me to excel in team building and efficient time management. Through exceptional complaint resolution and office administration skills, I have achieved high customer retention, ensuring guests feel valued and heard. As a Customer Service Representative, I employ top-notch written communication, active listening, and problem-solving skills to enhance customer experiences. By understanding customer desires and providing customized solutions, I build loyalty and foster lasting relationships. My service-oriented approach ensures that each interaction leaves a positive and lasting impression.
Overview
6
6
years of professional experience
Work History
Event Planner
Reds Kustom Kreations
09.2024 - Current
- Established working relationships with clients by organizing various events.
- Performed event coordination for larger parties and gatherings.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Coordinated with participating vendors during event planning.
- Led interior design across conceptual, schematic, design development, and construction document phases.
- Developed space planning concepts, color palette selections, and textile presentations.
- Participated in furniture selection and documentation of specifications.
- Brainstormed and implemented creative event concepts and themes.
- Coordinated travel and accommodations for event attendees.
Hair Braider
Reds House of Beauty
05.2019 - Current
- Created beautiful braiding styles to accentuate client faces.
- Created updos for formal occasions and photography sessions.
- Styled locs, twist and extensions for up to 10 clients per day.
- Braided hair in regular natural braids, box braids, with extensions and Senegalese twist.
- Trained coworkers in fishtail and lattice braiding techniques to appeal to salon customer base.
- Pampered clients to increase repeat business.
- Designed flattering natural styles for variety of face shapes.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Counted and documented opening and closing cash amounts daily.
- Resolved guest complaints about service or style.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Online Grocery Associate
Walmart
01.2023 - 10.2024
- Tracked substitutions and informed customers of changes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Responded to customer requests for products, services, and company information.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Front Desk Receptionist/Front Desk Night Auditor
Embassy Suites
01.2019 - 11.2022
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Planned coverage needs and organized services to support incoming special events.
Housekeeping and Laundry Attendant
Embassy Suites
01.2019 - 11.2022
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Education
Bachelor of Arts - Criminal Justice
Arkansas Baptist College
1600 Dr. Martin Luther King Dr.11-2021
High School Diploma -
Premier High School
1600 Dr. Martin Luther King Dr.11-2015
Skills
- Hotel reservation systems
- Guest services oversight
- Office Administration
- Automated telephone systems
- Microsoft Office/ Filling
- Team building and supervision
- Daily transactions review
- Payment oversight
- Time management
- Account updating
- Complaint resolution
- Scheduling/ Organization
Timeline
Event Planner
Reds Kustom Kreations
09.2024 - Current
Online Grocery Associate
Walmart
01.2023 - 10.2024
Hair Braider
Reds House of Beauty
05.2019 - Current
Front Desk Receptionist/Front Desk Night Auditor
Embassy Suites
01.2019 - 11.2022
Housekeeping and Laundry Attendant
Embassy Suites
01.2019 - 11.2022
Bachelor of Arts - Criminal Justice
Arkansas Baptist College
High School Diploma -
Premier High School
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