Candice Bailey

Managed, scheduled and maintained a staff of 10+.

• Spearheaded special projects to improve processes, resulting in increased efficiency within the department.
• Streamlined inventory management with consistent monitoring and timely reordering of parts.
• Developed strong relationships with suppliers for better pricing, delivery times, and product availability.
• Collaborated with other departments for smooth coordination of orders, deliveries, and overall customer experience.
• Cultivated a positive workplace culture by promoting open communication between team members.
• Evaluated employee performance regularly, offering constructive feedback for improvement when necessary.
• Boosted sales, effectively upselling and cross-selling relevant products to customers.
• Implemented effective marketing strategies to promote products and services to potential clients.
• Ensured compliance with company policies and industry regulations in all aspects of parts sales operations.
• Organized staff schedules efficiently to ensure adequate coverage during peak business hours.
• Enhanced teamwork through clear communication and collaboration in daily tasks.
• Maintained accurate records to ensure proper billing, tracking of warranties, and inventory control.
• Resolved customer complaints swiftly and professionally, ensuring repeat business and positive reviews.
• Assisted in budget development for the department, closely monitoring expenses to reduce costs.
• Increased customer satisfaction by providing exceptional service and expert advice on part sales.
• Ordered parts from various distributors to fulfill demands.
• Assisted customers in finding appropriate parts promptly.
• Stocked and managed stock of parts.
• Organized parts storage and stocked inventory according to established guidelines.
• Researched vehicles and parts via physical catalogs and electronic means.
• Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
• Conducted cash handling, credit card transactions, and register closeout at end of business day.
• Maintained clean and neat parts counter and sales floor.
• Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
• Inspected parts for defects, removing damaged parts, and replacing with new ones.
• Reached out to vendors outside usual network to find parts not available from traditional sources.
• Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
• Trained and mentored junior employees on regulations, best practices, and performance strategies.
• Adhered to company guidelines for performance and compliance.
• Completed sales and service documentation for customer and business records and provided receipts of purchase.
• Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
• Educated staff on strategies for handling difficult customers and challenging situations.
• Marked-down clearance items and relocated merchandise to proper store areas.
• Trained newly hired sales team in upselling techniques.
• Examined incoming inventory, merchandised shelves and prevented shrinkage.
• Mentored new sales associates to contribute to store's positive culture.
• Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
• Researched issues to obtain appropriate answers to customer inquiries.
• Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
• Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
• Submitted reports to senior management to aid in business decision-making and planning.
• Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
• Promoted business' development by building and maintaining relationships with new clients.
• Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.

• Managed a team of 7-12
• Maintained Inventory levels
• Cultivated cohesive team environment by providing clear direction and support.
• Identified inefficiencies to propose actionable improvements for overall workflow.
• Developed contingency plans with team to address potential disruptions.
• Addressed service gaps with targeted initiatives to exceed customer expectations.
• Established open lines of communication with team for feedback and suggestions.
• Led training initiatives, enhancing employee skills and confidence.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Generated repeat business through exceptional customer service.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
• Monitored sales trends to adjust pricing strategies for optimal profitability.
• Conducted performance evaluations and provided constructive feedback to employees.
• Conducted performance evaluations, identifying areas for development and rewarding strong performance.
• Improved operational efficiency by adopting new technology for inventory management.
• Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
• Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
• Oversaw daily operations to maintain store cleanliness and organization.
• Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
• Engaged with customers to gather feedback, using insights to improve service and product offerings.
• Enhanced team productivity by streamlining operational processes.
• Analyzed sales data to identify trends and adjust inventory orders accordingly.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
• Implemented loss prevention strategies, significantly reducing shrinkage.
• Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
• Assisted in budget preparation, ensuring alignment with financial goals.
• Improved customer satisfaction by resolving complaints and inquiries promptly.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Defined clear targets and objectives and communicated to other team members.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Developed detailed plans based on broad guidance and direction.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Launched quality assurance practices for each phase of development