Candice Golden
WEST MEMPHIS
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
18
18
years of professional experience
Work History
Phlebotomist
Methodist Healthcare
04.2008 - Current
- Collected blood samples using venipuncture and capillary methods, ensuring patient comfort and safety.
- Maintained accurate records of specimens and patient information in compliance with HIPAA regulations.
- Assisted in training new staff on proper phlebotomy techniques and safety protocols.
- Collaborated with laboratory team to streamline sample processing procedures for improved efficiency.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Packaged and shipped specimens to central lab daily.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
Customer Service Representative
Concentrix
08.2022 - 08.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in processing orders and handling returns efficiently to enhance customer satisfaction.
- Utilized CRM systems to track customer interactions and maintain accurate records.
- Collaborated with team members to streamline processes and improve service quality.
- Identified trends in customer feedback, contributing to service improvement initiatives.
- Supported escalated issues by providing detailed information and facilitating resolutions with management.
- Implemented best practices for call handling, improving overall response time and customer experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Phlebotomy -
Arkansas State University
Jonesboro, ARHigh School Diploma -
Cornerstone Christian School
Townsend,GA03.2014
Skills
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
Customer service
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Payment processing
- Client relations
- Complaint resolution
Timeline
Customer Service Representative
Concentrix
08.2022 - 08.2025
Phlebotomist
Methodist Healthcare
04.2008 - Current
Phlebotomy -
Arkansas State University
High School Diploma -
Cornerstone Christian School