CARISSA GARCIA
Elkins
Summary
Dynamic Team Leader at Walmart with a proven track record in performance recognition and team development. Expert in communication and problem-solving, I empower agents to excel while enhancing service levels. Committed to fostering a positive work environment, I drive continuous improvement and ensure alignment with organizational goals.
Overview
9
9
years of professional experience
Work History
Sam Team Manager
Walmart
10.2024 - Current
- Guided team members through coaching sessions aimed at maximizing potential.
- Aligned team objectives with company goals to enhance productivity.
- Established team targets and observed advancement, revising approaches as necessary.
- Evaluated staff performance and delivered regular feedback to enhance productivity.
- Maintained compliance with company policies and regulatory standards to promote workplace integrity.
- Reviewed current systems and procedures for efficiency.
- Executed training programs to boost team skills and knowledge, resulting in improved efficiency.
- Evaluated interviewees' qualifications and contributed to hiring recommendations.
- Submitted analytical updates on team performance, addressing key obstacles and proposed solutions.
- Acknowledged and celebrated achievements, raising morale.
- Conducted team sessions focusing on current and upcoming priorities.
Team Leader
Walmart
Bentonville
08.2016 - Current
- I strive to provide the best possible support and guidance
- I work closely with my management to monitor and improve service levels, and I am committed to providing guidance and support to agents on the floor
- I believe in supporting and developing my team to achieve their full potential
- I work closely with them, and I never ask them to do more than I would
- I understand the importance of morale and strive to keep my team engaged and informed
- I focus on recognizing progress and achievements, and set clear objectives to ensure everyone is on track
- My communication style is open and transparent, and I take the time to get to know each of my agents to understand their strengths and areas for improvement
- I believe in providing regular feedback and opportunities for training and development to help them grow and succeed in their roles
- I am committed to upholding the values and policies of Walmart
Resolution Specialist Ll
Walmart
Bentonville
09.2016 - 09.2017
- Delivered first-contact resolution by efficiently addressing unique customer issues.
- Delivered insightful feedback to management based on identified business data trends.
- Evaluated root causes, followed resolution procedures, and recorded actions taken.
- Handled customer issues promptly and efficiently.
Education
NA -
Northwest Arkansas Community College
Elkins01.2005
Skills
- Communication
- Problem solving
- Decision-making
- Adaptability
- Leadership
- Performance Recognition
- Service Level Monitoring
- Team Development
- Morale boosting
- Empowerment
- Conflict Management
- Coaching
- Team management
- Performance monitoring
- Process improvement
- Relationship building
- Experience in leadership
- Improvement plans
Leadership Growth
- NextUp, Advancing all women in business, focusing on gender equality and networking opportunities.
- Harvard Mentor, Digital learning experience to advance leadership skills.
Timeline
Sam Team Manager
Walmart
10.2024 - Current
Resolution Specialist Ll
Walmart
09.2016 - 09.2017
Team Leader
Walmart
08.2016 - Current
NA -
Northwest Arkansas Community College
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