Carissa Shipp
Buckliew Enterprise
Conway
1
Certification
Diligent Desired Position with solid background in managing customer service teams and optimizing customer satisfaction. Spearheaded initiatives that improved service quality and response times. Demonstrated leadership and conflict resolution skills in high-pressure environments.
Experienced with leading customer service teams to ensure top-notch customer satisfaction. Utilizes strategic planning and process improvements to boost efficiency. Track record of developing team capabilities and resolving customer issues effectively.
Work History
Customer Service Manager
- Supervised daily customer service operations and ensured consistent response quality across channels.
- Resolved escalated complaints by identifying root causes and delivering practical solutions.
- Trained staff on service standards, communication protocols, and issue resolution procedures.
- Monitored service performance and adjusted workflows to improve team efficiency.
- Maintained accurate records of customer interactions, complaints, and resolution outcomes.
- Developed staff schedules and assigned priorities to support service coverage and workload balance.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Launched quality assurance practices for each phase of development
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Production Worker
- Followed food safety and sanitation procedures to support clean poultry processing areas.
- Monitored product quality during line operations and removed damaged or contaminated items.
- Operated production equipment safely while maintaining steady workflow and output consistency.
- Packed, labeled, and staged poultry products for shipment according to specifications.
- Assisted with line setup, cleanup, and routine changeovers to keep production moving.
- Inspected raw materials and finished goods for defects, temperature, and compliance.
- Coordinated with team members to meet daily production requirements and maintain efficiency.
- Adhered to workplace safety standards, PPE requirements, and hygiene protocols at all times.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Played key role in achieving production targets, consistently meeting daily quotas.
- Implemented sustainable practices within production process, aligning with environmental goals.
- Responded promptly to equipment malfunctions, minimizing disruptions to production.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Lead Cook
- Supervised meal preparation and tray line operations in correctional kitchen
- Coordinated food production schedules to meet inmate meal service requirements
- Monitored sanitation practices and enforced food safety procedures throughout kitchen areas
- Trained kitchen staff on prep methods, portion control, and equipment use
- Inspected ingredients and supplies for quality, accuracy, and storage compliance
- Maintained secure kitchen operations while following institutional policies and procedures
- Took over line positions in event of emergency.
- Supervised line cooks to monitor food safety and order accuracy.
- Consistently met or exceeded health code standards by enforcing strict sanitation practices throughout the kitchen area.
- Taught kitchen staff safety protocols and restaurant standards.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Delegated jobs within kitchen depending on restaurant traffic and employee skill.
- Contributed to a positive workplace culture through proactive communication with team members at all levels of the organization.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Set up and broke down kitchen for service.
Education
Bachelor of Science - Business Administration And Management
Associate of Science - Entrepreneurial Studies
Skills
Management Skills training
Serve Safe Certification
Multi level knowledge through degree certification
Accomplishments
Graduated with 3.6 grade average maintained throughout 2 year under-grad degree, placed on the presidents list for accomplishments.
Certification
Serve safe certified
Timeline
Customer Service Manager
Buckliew Enterprise
2023 - 2025Read More
Production Worker
Peco Poultry
2023 - 2023Read More
Lead Cook
West Memphis Correctional Center
2022 - 2023Read More
UofA Grantham
Bachelor of Science from Business Administration And Management
Read More
Shorter College
Associate of Science from Entrepreneurial Studies
Read More