Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. I am seeking a team that is in need of someone who is consistent and motivated for growth.
Overview
5
5
years of professional experience
Work History
Senior Loss Recovery Agent
America's Car-Mart: Corporate Office
Rogers, AR
10.2024 - Current
Analyzed customer data to identify trends and improve recovery processes.
Collaborated with legal team on repossession procedures and compliance issues.
Process Helpdesk tickets received for the Collections Department.
Process invoices received for the Loss Recovery Department.
Maintain an up-to-date list of repossession laws, by State.
Train new Loss Recovery associates.
Developed reports on recovery performance metrics for management review.
Implemented process improvements that reduced turnaround time for account resolutions and cost.
Loss Recovery Agent
America's Car-Mart: Corporate Office
Rogers, AR
06.2022 - 10.2024
Led recovery initiatives to improve asset retrieval efficiency.
Coordinated communication between management and field agents to streamline operations.
Analyzed recovery processes, identifying areas for improvement and increased compliance.
Account Resolution Specialist
America's Car-Mart: Corporate Office
Rogers, AR
05.2021 - 06.2022
Facilitated payment arrangements, enhancing customer satisfaction and retention rates.
Implemented process improvements that reduced average resolution time significantly.
Developed training materials for new hires, ensuring consistency in service delivery.
Contributed to team success by identifying areas for improvement and implementing solutions to enhance overall performance.
Bail Bondsman & Fugitive Recovery Agent at Tony Madrid Bonding & Jackie Sanchez Bail BondsBail Bondsman & Fugitive Recovery Agent at Tony Madrid Bonding & Jackie Sanchez Bail Bonds