Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Carl Simpson

Rogers

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. I am seeking a team that is in need of someone who is consistent and motivated for growth.

Overview

5
5
years of professional experience

Work History

Senior Loss Recovery Agent

America's Car-Mart: Corporate Office
Rogers, AR
10.2024 - Current
  • Analyzed customer data to identify trends and improve recovery processes.
  • Collaborated with legal team on repossession procedures and compliance issues.
  • Process Helpdesk tickets received for the Collections Department.
  • Process invoices received for the Loss Recovery Department.
  • Maintain an up-to-date list of repossession laws, by State.
  • Train new Loss Recovery associates.
  • Developed reports on recovery performance metrics for management review.
  • Implemented process improvements that reduced turnaround time for account resolutions and cost.

Loss Recovery Agent

America's Car-Mart: Corporate Office
Rogers, AR
06.2022 - 10.2024
  • Led recovery initiatives to improve asset retrieval efficiency.
  • Coordinated communication between management and field agents to streamline operations.
  • Analyzed recovery processes, identifying areas for improvement and increased compliance.

Account Resolution Specialist

America's Car-Mart: Corporate Office
Rogers, AR
05.2021 - 06.2022
  • Facilitated payment arrangements, enhancing customer satisfaction and retention rates.
  • Implemented process improvements that reduced average resolution time significantly.
  • Developed training materials for new hires, ensuring consistency in service delivery.
  • Contributed to team success by identifying areas for improvement and implementing solutions to enhance overall performance.

Account Representative

America's Car-Mart
Springdale, AR
10.2020 - 05.2021
  • Managed customer accounts, ensuring timely payments and resolving billing inquiries efficiently.
  • Developed strong relationships with clients, enhancing customer satisfaction and loyalty.
  • Contacted customers to assess satisfaction and current needs.
  • Kept detailed records of customer interactions for optimal traceability.
  • Analyzed accounts for delinquencies and other ongoing issues.

Education

High School Diploma -

Prairie Grove Highschool
Prairie Grove

Skills

  • Professional telephone etiquette
  • Legal compliance
  • Strong problem-solving aptitude
  • Proficiency in Excel
  • Teamwork and collaboration
  • Attention to detail
  • Multitasking Abilities
  • Effective communication
  • Task prioritization
  • Analytical thinking
  • Workflow management
  • Adaptability

Interests

  • Team Sports
  • Road Biking
  • Socializing
  • Gaming

Timeline

Senior Loss Recovery Agent

America's Car-Mart: Corporate Office
10.2024 - Current

Loss Recovery Agent

America's Car-Mart: Corporate Office
06.2022 - 10.2024

Account Resolution Specialist

America's Car-Mart: Corporate Office
05.2021 - 06.2022

Account Representative

America's Car-Mart
10.2020 - 05.2021

High School Diploma -

Prairie Grove Highschool
Carl Simpson