Carla Cravey

• Managed clinician schedules to optimize patient care and enhance service efficiency.
• Handled phone inquiries to support operational efficiency and enhance client satisfaction.
• Processed and entered new patient referrals into the system.
• Fax dr correspondence
• Coordinated scheduling for patient appointments, ensuring optimal resource allocation and provider availability.

COMPANY BOUGHT OUT LAID OFF DUE TO POSITION ELIMINATED.

• Check in and register patient at the Emergency Room.
• Facilitated patient check-in and registration processes to enhance operational efficiency.
• Managed insurance verification and pre-authorization for patient services.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.

LAID OFF DUE TO WORKFORCE REDUCTION

• Coordinated patient schedules to optimize staff efficiency and resource allocation.
• Collaborated with healthcare providers to ensure timely patient service delivery.
• Analyzed scheduling data to identify trends and improve operational workflows.
• Called customers to coordinate schedules and set appointments.
• Handled assignments independently with good judgement and critical thinking skills.

LAID OFF DUE TO WORKFORCE REDUCTION

• Managed patient scheduling and appointment confirmations, ensuring efficient daily operations.
• Assisted in maintaining accurate medical records using electronic health record systems.
• Coordinated communication between patients, surgeons, and staff to facilitate seamless workflow
• Verify insurance and collect deductible or copay
• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.

• Team Lead CNA assist resident with ADL's, prepare tasks for other team members to follow.
• Reason for leaving: moved to Fayetteville.

• Verify insurance benefits and obtain authorization for commercial insurance companies prior to patients initial visit.
• Generate PCP referral tracking logs and ensure current PCP referral is on file. Enter new patient data into system. Track and enter authorization from insurance into system. Skills Used Computer Skills Customer service attention to detail.