Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
Hi, I’m

Carla Parrino Carniel

Rosario,S
Carla Parrino Carniel

Summary

Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.

Successful Client Service Representative with 8 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Solid team player.

Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.

Excellent time management and problem-solving skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

15
years of professional experience

Work History

Administración CPC

Client Service Specialist
12.2018 - Current

Job overview

  • Develop ways to increase customer satisfaction.
  • Provided knowledgeable service and support for all customer needs. Offered personalized solutions to meet customer requirements.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Accepted and processed payments, updated accounts and issued receipts.
  • Maintained and managed customer files and databases.
  • Communicated with clients regarding account services, statements, and balances. Maintained accurate record-keeping with proactive attention to client information updates.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions. Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
  • Responded to customer requests, offering support and tailored recommendations to address needs. Managed over 50 customers calls and emails per day.
  • Responded proactively and positively to rapid change.
  • Processed customer service orders promptly to increase customer satisfaction. Answered customer telephone calls promptly to avoid on-hold wait times.
  • Strengthened communication skills through regular interactions with clients.
  • Proved successful working within tight deadlines in a fast-paced environment.
  • Resolved problems, improved operations and provided exceptional service. Identified issues, analyzed information and provided solutions to problems.
  • Learned and adapted quickly to new technology and software applications.

Universidad Abierta Interamericana

Teacher
08.2018 - 07.2019

Job overview

  • Developed and administered tests for students to measure academic proficiency and understanding.
  • Implemented to foster curiosity for complex principles through hands-on learning and planned activities.
  • Designed detailed learning plans for struggling students based on test, homework and assignment records. Graded and evaluated student assignments, papers, and course work.
  • Created lessons and online testing materials to facilitate remote learning.
  • Developed and implemented classroom routines to address varying student needs. Shifted between formal and informal methods of teaching to keep students engaged.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Registered student progress and attendance on database to enable tracking history and maintain accurate records.
  • Incorporated multiple types of teaching strategies into classroom.
  • I managed 30 students in my class.

Terragene SRL

International Logistics Coordinator
12.2013 - 02.2014

Job overview

  • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records. I used to managed over 5 international shipments per week.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Integrated warehouse operations with existing and new business processes.
  • Developed strategies to optimize utilization of available resources.
  • Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
  • Reviewed and negotiated contracts with carriers to optimize shipping costs.
  • Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.
  • Tracked orders and notified customers of status or potential delays.
  • Generated documentation and information required for customer shipments.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.

Transporte HURON SRL

Assistant Transportation Coordinator
01.2008 - 03.2009

Job overview

  • Maintained and managed customer files and databases.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Promptly responded to inquiries and requests from prospective customers.
  • Managed timely and effective replacement of damaged or missing products.
  • Exhibited high energy and professionalism when dealing with clients.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Led shipment scheduling and routing with carriers, enabling reliable customer updates.
  • Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
  • Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
  • Maintained accurate shipment, invoice and expense documentation for reliable reference.
  • Tracked shipments from dispatch through delivery to verify timely arrival.
  • Implemented tracking and tracing software to improve shipment monitoring
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Coordinated logistics.

Education

Universidad Abierta Interamericana
Rosario, Argentina

Bachelor of International Business from International Business
12.2008

University Overview

  • Degree Awarded with Honors.
  • Average 8.98/10
  • 3 consecutive years scholarship
  • Thesis Statement: Current international regulations for art trade.

Instituto De Idiomas Rossello
Rosario Santa Fe

English-Spanish Bilingual Assistant from English
12.2005

University Overview

  • Degree Awarded with Honors
  • 6 year degree

Instituto De Idiomas Alcara Li Fusi
Rosario Santa Fe

Italian Language from Italian Language
12.2007

University Overview

  • Degree Awarded with Honors.

FUNCEB
Rosario Santa Fe

Portuguese Language from Portuguese Language
11.2007

University Overview

  • Degree Awarded with honors

Colegio Sagrado Corazón
Rosario Santa Fe

High School Diploma
11.2004

University Overview

Skills

  • Customer Support, Establishing Contacts, Compliance Requirements
  • Payment Processing and Funds Transfer
  • Accounts Payable and Accounts Receivable, Billing Adjustments and Refunds
  • Computerized Tracking Sales Report Generation, Microsoft Office
  • Call Triage, Database Management
  • Administrative and Office Support
  • Client Relations, Service and Support, Account Management, Service Recommendations
  • Sales and Upselling
  • Database Maintenance
  • Operational Efficiency and Problem Resolution, Reviewing Test Results
  • Fluent in English

Hobbies

Hobbies

I am a ballet dancer and a self-taught cook.

I like outdoor activities and weekends bike rides with my family.

Languages

Spanish
Native language
English
Advanced
C1
Italian
Intermediate
B1
Portuguese
Intermediate
B1

Timeline

Client Service Specialist
Administración CPC
12.2018 - Current
Teacher
Universidad Abierta Interamericana
08.2018 - 07.2019
International Logistics Coordinator
Terragene SRL
12.2013 - 02.2014
Assistant Transportation Coordinator
Transporte HURON SRL
01.2008 - 03.2009
Universidad Abierta Interamericana
Bachelor of International Business from International Business
Instituto De Idiomas Rossello
English-Spanish Bilingual Assistant from English
Instituto De Idiomas Alcara Li Fusi
Italian Language from Italian Language
FUNCEB
Portuguese Language from Portuguese Language
Colegio Sagrado Corazón
High School Diploma
Carla Parrino Carniel