Carla Samantha Cevasco
CIUDAD DE BUENOS AIRES
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
2
2
years of professional experience
Work History
Salesman
Moonphoria Store
09.2021 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Promoted and up-sold products and services to meet needs of customers.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed and implemented sales strategies to increase profits.
- Trained and mentored new sales representatives.
- Negotiated contracts with clients and developed relationships with key personnel.
Customer Support
Hospital de Pediatría Garrahan (Public Hospital)
03.2021 - Current
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Listened to customers' questions and concerns to provide answers or responses.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
- Kept high average of performance evaluations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Education
Tecnicatura - Meeting And Event Planning
Universidad De Palermo
Buenos Aires, ArgentinaTecnicatura - Public Relations And Organizational Communication
Universidad Siglo21
Cordoba, Argentina12.2023
Skills
- Providing Feedback
- Vendor Coordination
- Client Needs Assessment
- Inquiry Response
- Credit and Debt Card Processing
- Information Updates
- Digital Tools
- Online Databases
- Serve Customers
- Credit Card Applications
- Suggestive Selling
- Creative Solutions
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Salesman
Moonphoria Store
09.2021 - Current
Customer Support
Hospital de Pediatría Garrahan (Public Hospital)
03.2021 - Current
Tecnicatura - Meeting And Event Planning
Universidad De Palermo
Tecnicatura - Public Relations And Organizational Communication
Universidad Siglo21
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