Carleigh Steele
Hoxie
Summary
Results-driven professional with a solid background in banking and retail. Known for exceptional multitasking abilities and a strong focus on customer service. Committed to enhancing client experiences and achieving sales targets through effective relationship management.
Overview
8
8
years of professional experience
Work History
Relationship Banker
Regions Bank
Walnut Ridge, AR
05.2025 - Current
- Developed strong relationships with clients through personalized financial solutions.
- Assisted customers in understanding banking products and services to enhance financial literacy.
- Processed transactions efficiently, ensuring accuracy and compliance with bank policies.
- Collaborated with team members to identify opportunities for cross-selling bank services.
- Utilized banking software to manage customer accounts and streamline operations effectively.
- Participated in training sessions to stay updated on product offerings and industry trends.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Cultivated strong customer relationships by providing tailored advice and services.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Fostered a positive working environment by actively participating in team meetings and supporting colleagues in their professional development.
- Developed and maintained strong relationships with clients, ensuring high level of satisfaction and retention.
- Increased efficiency in handling client transactions, ensuring accuracy and timeliness.
- Strengthened bank-client relationships, proactively addressing inquiries and resolving any issues promptly.
Retail Sales Associate
Apex Communications - AT&T
Walnut Ridge, AR
11.2021 - 05.2025
- Provided exceptional customer service to enhance shopping experience and build customer loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Utilized point-of-sale systems to process transactions efficiently and maintain accurate sales records.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Trained new associates on product knowledge and customer engagement techniques to foster a knowledgeable team environment.
- Identified customer needs through active listening, recommending appropriate products and services to enhance satisfaction.
- Implemented visual merchandising standards to create appealing product displays that attract customers' attention.
- Resolved customer inquiries and complaints promptly, ensuring a positive resolution and enhancing retention efforts.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Greeted customers and provided outstanding customer service.
- Implemented feedback from customer surveys to enhance shopping experience.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
Customer Service Desk Associate
Walmart
Pocahontas, AR
05.2018 - 11.2021
- Processed transactions promptly, ensuring smooth checkout experiences for customers.
- Trained new associates on customer service protocols and company policies to ensure consistency.
- Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
- Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
- Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
- Demonstrated excellent multitasking skills by juggling multiple tasks simultaneously while maintaining attention to detail and accuracy.
- Leveraged strong problem-solving abilities to address unique customer situations effectively while adhering to company guidelines.
- Spearheaded initiatives to improve service desk processes, resulting in streamlined workflows and increased productivity.
- Handled complex customer issues with diplomacy, working towards mutually beneficial resolutions while upholding company standards.
- Participated in ongoing professional development opportunities aimed at boosting service desk operations knowledge and skills.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Managed timely and effective replacement of damaged or missing products.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Sought ways to improve processes and services provided.
- Cross-trained and provided backup support for organizational leadership.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and backed up other customer service managers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
High School Diploma -
Pocahontas High School
Pocahontas, AR05-2018
Skills
- Relationship building and management
- Customer Service-oriented
- Cash handling
- Financial services
- Money handling
- Teller support
- Creative thinking
- Financial planning
- Cross-selling products
- Banking
- Cash flow management
- Policy development and implementation
- Loss prevention
- Teller background
- Multitasking Abilities
- Critical thinking
- Organizational skills
- Computer skills
- Excellent communication
- Teamwork and collaboration
- Decision-making
- Time management
- Active listening
- Written communication
- Attention to detail
- Multitasking
- Customer service
- Conflict resolution
- Relationship building
- Task prioritization
- Teamwork
- Problem-solving
- Problem-solving abilities
- Reliability
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Detail-oriented
- Product knowledge
- Know your customer
- Client relations
- Goal setting
- Risk assessment
- Professionalism
- Strategic planning
- Time management abilities
- Continuous improvement
- Product and service sales
- Adaptability
- Customer needs assessment
- Service sales
- Risk management
- Asset management
Timeline
Relationship Banker
Regions Bank
05.2025 - Current
Retail Sales Associate
Apex Communications - AT&T
11.2021 - 05.2025
Customer Service Desk Associate
Walmart
05.2018 - 11.2021
High School Diploma -
Pocahontas High School