Carlos Chacon
Desktop Support Technician
Buenos Aires
Summary
Skilled Desktop Technician with 5 years record of finding effective solutions to technical issues through troubleshooting and issue analysis. Versed in both on-site and remote support offering outstanding support to users of various level. Exceptionally skilled in organization, planning and time management, adaptability to new environments and ability to work without supervision with same levels of excellence.
Overview
3
3
Languages
5
5
Certifications
2
2
years of post-secondary education
18
18
years of professional experience
Work History
IT Desktop Technician
American Airlines
Buenos Aires, Argentina
11.2016 - Current
- Remote and on site assistance with software and hardware installation, configuration and problems resolution for internal and external clients in different locations throughout American Airlines operations in Latin America.
- Exceeded goals through effective task prioritization and great work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked closely with clients to maintain optimum levels of communication to effectively and efficiently complete projects.
Ticketing Agent
American Airlines
Buenos Aires, Argentina
10.2012 - 11.2016
- Processed order transactions and provided customers with detailed itineraries, tickets and receipts.
- Input appropriate information into Sabre system, including customer reservations, payment sources and contact details.
- Sold Airline tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Project Manager Delta Airlines - Gol Linhas Aereas
Longport Aviation Security
Buenos Aires, Argentina
11.2007 - 09.2012
- Creation, planning and development of budgets for new clients.
- Drove operational improvements which resulted in savings and improved profit margins.
- Created plans and communicated deadlines to ensure projects were completed on time.
- For a nine month period performed tasks as a Project Manager and Security Trainer in the Dominican Republic base.
Security Supervisor
Longport Aviation Security
Bogota, Colombia
06.2003 - 11.2007
- Oversaw team of up to 45 security agents and managed administrative duties, including scheduling and performance evaluations.
- Developed improved training methods with focus on public safety and security awareness.
- Inspected security design features, installations and programs to verify compliance with applicable standards and regulations.
- Monitored and evaluated unit performance on key security issues, recommending corrective action programs where appropriate.
Education
No Degree - International Commerce And Business
ECCI University
Bogota 07.2005 - 11.2007
Skills
Organization, prioritizing, and multi-tasking
Cisco router and switch security
TCP/IP
Mac systems
Software diagnosis
MS Office
Excellent work ethic
Desktop Technical Support
Hardware and software installation
Project Management
Certification
IT Help Desk
Timeline
CompTIA A+ Certification
06-2021
Cisco CCNA 200-301
08-2020
Bash Scripting
06-2020
Linux
05-2020
IT Help Desk
01-2020
IT Desktop Technician
American Airlines
11.2016 - Current
Ticketing Agent
American Airlines
10.2012 - 11.2016
Project Manager Delta Airlines - Gol Linhas Aereas
Longport Aviation Security
11.2007 - 09.2012
No Degree - International Commerce And Business
ECCI University
07.2005 - 11.2007
Security Supervisor
Longport Aviation Security
06.2003 - 11.2007