Carlos González
Ciudad Autonoma De Buenos Aires
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Resto Management position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Senior Restaurant Manager
EFES GROUP
02.2023 - Current
- Established strong rapport with local community organizations through participation in events and promotions.
- Managed daily operations, ensuring smooth workflow and top-quality customer service.
- Resolved customer complaints promptly and professionally, ensuring repeat business and positive reviews.
- Improved overall labor cost management by effectively scheduling staff according to business needs.
- Coordinated with catering staff to deliver food services for special events and functions.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Introduced new technologies for managing reservations, improving accuracy and reducing wait times for guests.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Developed unique events and special promotions to drive sales.
- Correctly calculated inventory and ordered appropriate supplies.
Junior Restaurant Manager
HELKA WINE BAR
06.2021 - 01.2023
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Demonstrated leadership skills in managing projects from concept to completion.
- Delivered services to customer locations within specific timeframes.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Proven ability to learn quickly and adapt to new situations.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Head Waiter
UNIDO NORDELTA
09.2019 - 05.2021
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Worked well in a team setting, providing support and guidance.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Education
Bachelor's Degree in Language And Literature - Spanish Language And Literature
Universidad De Villa María
Argentina, Argentina02.2016
High School Diploma -
IPEM 120 SMATA
Argentina01.2009
Skills
- Profitability Optimization
- Sales Promotion
- Relationship Building
- Health Code Compliance
- Passion for customer satisfaction
- Inventory Management
- Money Handling
- Recruitment and hiring
- Workflow Planning
- Sales Growth
- Employee Supervision
- Building Maintenance
- Menu development
- Problem-Solving
- Strategic Planning
- Coaching and Mentoring
- Menu Pricing and Writing
- Employee Retention
- Employee Performance Evaluations
- Cost controls
- Conflict Resolution
- Calm and Pleasant Demeanor
- Critical Thinking
- Customer Service
- Wine Knowledge
- Food Service Background
- Adaptable
- Team Leadership
- Conflict resolution techniques
- Supervisory skills
- Staff Management
- Operations Management
Timeline
Senior Restaurant Manager
EFES GROUP
02.2023 - Current
Junior Restaurant Manager
HELKA WINE BAR
06.2021 - 01.2023
Head Waiter
UNIDO NORDELTA
09.2019 - 05.2021
Bachelor's Degree in Language And Literature - Spanish Language And Literature
Universidad De Villa María
High School Diploma -
IPEM 120 SMATA
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