Carly Reeves
Bentonville
Summary
Dynamic General Manager with a proven track record at Crabby's Seafood Bar & Grill, excelling in operations management and cost control. Skilled in training and coaching staff, enhancing team performance while ensuring exceptional customer relations. Successfully optimized labor costs and improved guest satisfaction through effective problem resolution and strategic scheduling.
Overview
2026
2026
years of professional experience
Work History
General Manager
Crabby's Seafood Bar & Grill
01.2020 - Current
- Directed daily restaurant operations to ensure exceptional guest experiences and efficient service delivery.
- Implemented cost control measures to optimize labor and food costs while maintaining quality standards.
- Analyzed financial reports to identify trends, forecast sales, and make informed business decisions.
- Collaborated with vendors to negotiate contracts for supplies, ensuring quality products at competitive prices.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
Banquet Manager
Crabby's Seafood Bar & Grill
2020 - 2023
- Coordinated banquet operations, ensuring seamless service delivery and guest satisfaction.
- Managed event logistics, including setup, execution, and breakdown of functions.
- Oversaw budgeting for events, maintaining cost controls while meeting client expectations.
- Collaborated with kitchen staff to create customized menus tailored to client needs.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
- Provided exceptional service to guests by immediately addressing needs and requests.
Bartender
Crabby's Seafood Bar & Grill
2017 - 2020
- Crafted innovative cocktails and beverages, enhancing customer satisfaction and driving repeat business.
- Maintained a clean and organized bar environment to comply with health and safety regulations.
- Developed strong customer relationships through exceptional service and personalized recommendations.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Server Trainer
Crabby's Seafood Bar & Grill
2016 - 2020
- Trained new servers on menu knowledge and customer service standards.
- Mentored staff on upselling techniques to improve guest satisfaction and sales.
- Collaborated with management on initiatives aimed at improving overall restaurant performance.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
Server
Crabby's Seafood Bar & Grill
2013 - 2020
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, maintaining high standards of service during peak hours.
- Collaborated with kitchen staff to ensure timely food preparation and accurate order delivery.
- Maximized sales through effective upselling techniques and product knowledge of menu offerings.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Host
Crabby's Seafood Bar & Grill
2011 - 2013
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservations and organized seating arrangements for optimal flow.
- Communicated effectively with kitchen staff to relay guest preferences.
- Trained new hosts on customer service standards and operational procedures.
- Oversaw front-of-house operations during peak hours, enhancing efficiency.
- Collaborated with management to improve host workflow and processes.
- Monitored dining area for cleanliness and readiness, maintaining high standards.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Expo Runner
Crabby's Seafood Bar & Grill
2011 - 2013
- Delivered exceptional customer service by efficiently managing food orders and ensuring timely delivery to tables.
- Coordinated with kitchen staff to streamline order processing and minimize wait times for guests.
- Trained new team members on menu items, service standards, and operational procedures to enhance team performance.
- Collaborated with servers to ensure timely delivery of orders, reducing wait times for customers.
- Maintained a clean and organized expo station, improving efficiency in the kitchen.
- Communicated food orders to chefs to execute priorities and special requests.
- Ensured order accuracy for guest satisfaction, double-checking plates before delivery.
Education
High School Diploma -
Bentonville High School
Bentonville, ARSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Training and coaching
- Staff management
- Customer relations
- Staff supervision
- Employee scheduling
- Administrative skills
- Labor cost controls
- Staffing
- Purchasing
- Expense control
Timeline
General Manager
Crabby's Seafood Bar & Grill
01.2020 - Current
Banquet Manager
Crabby's Seafood Bar & Grill
2020 - 2023
Bartender
Crabby's Seafood Bar & Grill
2017 - 2020
Server Trainer
Crabby's Seafood Bar & Grill
2016 - 2020
Server
Crabby's Seafood Bar & Grill
2013 - 2020
Host
Crabby's Seafood Bar & Grill
2011 - 2013
Expo Runner
Crabby's Seafood Bar & Grill
2011 - 2013
High School Diploma -
Bentonville High School