Carly Walls
Texarkana
Summary
Dynamic and results-driven professional with extensive experience as General Manager at Golden Chick, excelling in financial management and team leadership. Proven track record in enhancing customer satisfaction and implementing cost-saving measures, while fostering a motivated workforce. Adept at strategic thinking and conflict resolution, driving organizational growth and operational efficiency.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Auntie Anne's Pretzels
09.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
General Manager
Golden Chick
01.2019 - 05.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Education
Genoa Central
Texarkana, ARNo Degree - Behavioral Sciences
Texarkana College
Texarkana, TX09-2026
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Team motivation
- Staff supervision
- Workload management
- Conflict resolution
- Employee scheduling
- Policy enforcement
- Orientation and training
- Sales reporting
- Employee performance evaluations
- Cost control
- Project management
- Financial management
- Google drive
- Multitasking and organization
- Strategic thinking
- Verbal and written communication
- Adaptability and flexibility
Timeline
Assistant Manager
Auntie Anne's Pretzels
09.2023 - Current
General Manager
Golden Chick
01.2019 - 05.2021
Genoa Central
No Degree - Behavioral Sciences
Texarkana College
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