Carmen Pina Herrera
ROGERS,AR
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
20
20
years of professional experience
Work History
Contact Center/Call Center Duties
Walmart
03.2020 - Current
- Began working with Contact Center/Call center duties, answer customer calls and address concerns with store experiences and assist customers with their private brands items to assemble or program their devices. Assisted with training new associates. Most recent role was to trouble shoot tech tickets for drivers experiencing issues with the Spark App.
Store associate
Marshalls
10.2019 - 02.2023
- Store associate, unload truck, cashier/returns.
Sales Associate, Customer Service
Crazy 8 - Kids Clothing Store
03.2018 - 04.2019
- Greeting customers, unpackaged new line of clothing to set up on the floor, clean, take the trash out.
Mobile orthodontic clinic
Swanky Smiles
10.2017 - 04.2019
- Scheduled appointments, collected payments, patient care and customer service, worked with several programs for marketing and managed a team that would make marketing/outbound calls to offer services. Update patient charts, notes, payments, and medical records etc.
Dental and orthodontic clinic
Arkansas Dentistry & Braces
07.2015 - 10.2017
- Front desk for oral surgeon, answered the phone, scheduled appointments, collected payments, check insurance eligibility and benefits, emailed, faxed and mailed patient records. Dental billing, filed claims, submitted to various insurance companies and Medicaid. Follow up with patient accounts, collections, payment arrangements, also worked with various dental office software, excel, word and multi-line telephone.
Immigration attorney office
Law Office Of Kimberly Sutton, PLLC
07.2013 - 07.2015
- Front desk receptionist, answer phone, take payments, schedule appointments, make copies, scan documents, email, fax, mail. Assisted attorney as interpreter for Spanish speaking clients and other duties.
Immigration attorney's office
Frager Sutton Haupt, PPLC
06.2013 - 07.2014
- Front desk receptionist, answer phone, take payments, schedule appointments, make copies, scan documents, email, fax, mail.
Volunteer as front desk receptionist
St. Vincent de Paul Catholic Church
12.2012 - 06.2013
- Answered phone, greet walk-ins, provide church information and help fill out our registration forms, call new parishioners and provide information about the church and activities, as well as services and hours.
Machine operator and inspector
Kennametal
03.2010 - 11.2012
- Worked first in production as a machine operator and inspector. Then I moved to the laboratory department where we would perform quality testing of products and my duties included data entry, filing, faxing, answer phone, emails etc.
Assembler
Daisy Outdoor Products
08.2009 - 11.2009
- Worked for Daisy in a 90-day temporary position. I worked as an Assembler in the Production Department.
Grinding metal parts and inspecting
Kelly Services
02.2007 - 12.2008
- For Kelly I worked for Kennametal where I assisted in grinding metal parts and inspecting them. Duties included keeping the work area clean and entering job information on computers. I also worked for KRAFT where I helped with filling.
- (Temporary Staffing Agency)
Receptionist
American Mortgage of Rogers
12.2005 - 05.2006
- I answered a multi-line telephone, took messages, greeted customers and handed out applications. After 3 months I moved to a Loan Processor position, and my duties were to talk to banks and customers to gather paperwork and have it filled and turned in to either banks or customers in a timely manner. I was also constantly emailing, faxing, taking notes, and documenting everything that was done in a file and updated constantly.
Education
High School -
Rogers High School
Rogers, ARSkills
- Fast Learner
- Call Center Experience
- Facilitator
- Translator
- Data Entry and Filing
- Bilingual (Read and write English and Spanish Fluently)
- Management Experience
- Computer Programs and Typing
- Answer Multi-Line Telephone
- Fax, E-mail, Copy, Scan Etc
- Cooperative
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Contact Center/Call Center Duties
Walmart
03.2020 - Current
Store associate
Marshalls
10.2019 - 02.2023
Sales Associate, Customer Service
Crazy 8 - Kids Clothing Store
03.2018 - 04.2019
Mobile orthodontic clinic
Swanky Smiles
10.2017 - 04.2019
Dental and orthodontic clinic
Arkansas Dentistry & Braces
07.2015 - 10.2017
Immigration attorney office
Law Office Of Kimberly Sutton, PLLC
07.2013 - 07.2015
Immigration attorney's office
Frager Sutton Haupt, PPLC
06.2013 - 07.2014
Volunteer as front desk receptionist
St. Vincent de Paul Catholic Church
12.2012 - 06.2013
Machine operator and inspector
Kennametal
03.2010 - 11.2012
Assembler
Daisy Outdoor Products
08.2009 - 11.2009
Grinding metal parts and inspecting
Kelly Services
02.2007 - 12.2008
Receptionist
American Mortgage of Rogers
12.2005 - 05.2006
High School -
Rogers High School