Carol Cerrato
Buenos Aires
Summary
Results-oriented Account Supervisor with a 3-year history of deepening client relationships by providing exceptional service, support and strategic direction. Skilled in coaching, budget tracking, solution development, and reporting. Liaised with partners in commerce to understand and deliver on client needs. Cementing business relationships through synergistic, collaborative, relentless growth.
Overview
3
3
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
ACCOUNT SUPERVISOR
Interactive Contact Center
11.2021 - Current
- Managing payroll, coaching the team, monitoring performance, and providing leadership
- Track KPIs, consistently exceeding them, resulting in improving payroll processing, team performance, client satisfaction, and overall business success.
MARKET RESEARCH ANALYST
CloudTask
1 2021 - 6 2021
- Member of the lead generation department, dedicated to the collection and consolidation of consumer and potential client data.
- Streamlined data collection processes by implementing efficient survey methodologies.
- Used various market research tools and techniques to gather, analyze and interpret data.
INTERPRETER
Interactive Contact Center
07.2021 - 10.2021
- Facilitated communication between doctors and patients with language barriers, ensuring accurate and confidential information exchange in healthcare settings.
Education
Human Resources Management Bachelor of Science -
UNIVERSIDAD DE BUENOS AIRES
Buenos Aires, Argentina 01.2014 - Current
Skills
Public Speakingundefined
Websites
References
- Luis Marichal, Account Supervisor, Interactive Solutions, +54 112734-8539, lmarichal@iccbpo.com
- Lucía Rodezno, Curriculum Coordinator, Macris School, +504 3192-3637, hscurriculum@macrisschool.org
Timeline
ACCOUNT SUPERVISOR
Interactive Contact Center
11.2021 - Current
INTERPRETER
Interactive Contact Center
07.2021 - 10.2021
Human Resources Management Bachelor of Science -
UNIVERSIDAD DE BUENOS AIRES
01.2014 - Current
MARKET RESEARCH ANALYST
CloudTask
1 2021 - 6 2021
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