Carolina Celeste Delfino
Innovation Project Manager | Operations Manager I+D | Client Solutions Manager | Ontological Coaching | Entrepreneur | Professional Services Development
Ciudad de Buenos Aires
Summary
Project Management and Ontological Coaching professional with solid knowledge in implementing agile methodologies and project development strategies. Having completed the necessary courses in Lean Six Sigma Green Belt, PMP, Scrum Master, and Product Owner, focusing on process optimization, continuous improvement, and data analysis.
Experience includes the merger of banking entities and consulting in coworking spaces, as well as designing programs to enhance creativity and overcome limiting beliefs in collaborative environments. I am passionate about creating strategic and innovative action plans for expansion and development projects.
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success
Additional Skills for Leadership in the Medical Industry: With over 15 years of health-related experience, I also bring expertise valuable for project leadership in the medical field:
Kinesiotherapy knowledge / Personal Trainer
Neuroscience knowledge
Conscious Movement Coach with a focus on rehabilitation / therapeutic knowledge
Functional Trainer with a focus on rehabilitation
Physical and Sports Trainer
Overview
25
25
years of professional experience
8
8
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
Operations Manager / Project Management - PMO / UX Professional
Be-Well
Buenos Aires
5 2014 - Current
- Company Overview: Professional Services for Personal and Workplace Development
- With over 25 years in Information Technology, more than 10 years in operation manager, more than 12 years in entrepreneurial environment, and more than 10 years of experience in Health, Wellness, Nutrition, and Personal Development, I offer a diverse range of services designed to support both personal and professional growth, (freelance contract):
- Client Solution Analyst/ Ontological Project Manager (Project Management + Ontological Coaching): I lead projects with an understanding of people's personalities and emotions
- By combining strategic project management with the transformative power of ontological coaching
- Workshops onsite/ online: Design thinking, Life coaching, Project management, Time management
- Professional Services for Personal and Workplace Development
- Key Achievements: BeWell Magazine: An online publication dedicated to the latest trends and insights in self development
- (2023)
- Bienestar Virtual: A holistic health and wellness website offering a wide range of resources and articles
- (2024)
Project Manager
AT&T
05.2022 - 04.2023
- Streamlined monitoring and control for 15 technology projects, improving efficiency, fostering innovation, and ensuring project success
Operations Manager/ Project Manager
AT&T
Buenos Aires
08.2014 - 05.2022
- Led key projects in managing AT&T's global customer accounts, ensuring continuous 24x7x365 services
- I utilized my knowledge in networks (LAN, MAN, and WAN) to prevent interruptions and improve device performance
- I coordinated global meetings with technical teams, managed suppliers and carriers, and aligned business operations with IBM/AT&T contracts
- I handled the management of critical incidents (Severity 1 and 2), providing root cause analysis and solutions during customer meetings
- I notably supported the main account: CNA - Thomson & Reuters - Broadridge Financial Solutions, enhancing corporate resilience, customer satisfaction, and operational efficiency
Solutions Consultant
Orange Business Services
Buenos Aires, Buenos Aires F.D.
06.2013 - 07.2014
- I excel at creating detailed technical-commercial offers, bringing strong skills to the table
- I specialize in drafting technical solutions for LAN and WAN interconnections using advanced Cisco equipment, ensuring cutting-edge and competitive results
- Additionally, my role in developing service solutions and projects is driven by innovation and a deep understanding of client needs
- My active participation in integrated solution development shows my commitment to delivering comprehensive and forward-thinking results
Business Development - Engagement Manager/ APS Support Manager
Avaya
07.2009 - 07.2012
- I excel in conducting global market research to understand market sizing and the overall landscape
- I specialize in detailed pricing research for various offerings and provide solutions for complex issues related to offer development
- My ability to create effective sales materials like presentations, fact sheets, and playbooks shows my dedication to driving sales success
- I work seamlessly with offer managers, vertical consultants, software development teams, marketing, and professional services consultants to ensure cohesive project coordination
- My expertise includes developing and managing essential components such as material codes, statements of work, offer sheets, and client pricing/ quotation tools, which are crucial for smooth service ordering and sales
- I also maintain content on services offer websites to ensure it remains relevant and engaging
- When needed, I develop tools for offers, including ROI and total cost of ownership calculations, demonstrating my commitment to providing valuable solutions
- My diverse skills contribute significantly to the company's market presence, strategic decision-making, and overall success
Education
Bachelor of Science - Digital Businesses
Universidad De Palermo
Buenos Aires, C 08.2022 - 12.2026
Business Analytics - Business
ITBA Universidad
Buenos Aires 09.2024 - 10.2024
Scrum Master & Product Owner - Project Management
ITBA Universidad
Buenos Aires 09.2024 - 12.2024
Diplomatura de Análisis de Negocios - Business, Management, Marketing, and Related Support Services
Centro De E-Learning UTN FRBA
Buenos Aires 01.2024 - 12.2024
Associate's degree - Journalism
Teclab Instituto Técnico Superior
Buenos Aires 06.2023 - 12.2025
Skills
Project Management
Certification
Six Sigma Green Belt
Awards
Best Support Manager, 2012
Purpose
To leverage my knowledge in Project Management and Ontological Coaching within an organization focused on innovation and continuous improvement. My goal is to lead strategic projects that optimize processes and foster talent development in multidisciplinary teams, apply agile methodologies and improve frameworks such as Lean Six Sigma. I aim to contribute through my ability to create effective action plans, combining data analysis with people-centered strategies to drive organizational growth and transformation.
Timeline
Business Analytics - Business
ITBA Universidad
09.2024 - 10.2024
Scrum Master & Product Owner - Project Management
ITBA Universidad
09.2024 - 12.2024
Diplomatura de Análisis de Negocios - Business, Management, Marketing, and Related Support Services
Centro De E-Learning UTN FRBA
01.2024 - 12.2024
Associate's degree - Journalism
Teclab Instituto Técnico Superior
06.2023 - 12.2025
Bachelor of Science - Digital Businesses
Universidad De Palermo
08.2022 - 12.2026
Project Manager
AT&T
05.2022 - 04.2023
Operations Manager/ Project Manager
AT&T
08.2014 - 05.2022
Solutions Consultant
Orange Business Services
06.2013 - 07.2014
Business Development - Engagement Manager/ APS Support Manager
Avaya
07.2009 - 07.2012
Operations Manager / Project Management - PMO / UX Professional
Be-Well
5 2014 - Current
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