Carolina Ortiz
Buenos Aires
Summary
Results-driven Commercial professional with a proven track record of exceeding sales targets and delivering exceptional customer service. Skilled in leveraging data-driven insights to optimize sales strategies, drive revenue growth, and build strong client relationships.
Overview
5
5
years of professional experience
Work History
Customer Success Associate
Flipdish
03.2024 - Current
- Improved customer satisfaction by quickly addressing and resolving concerns with products or services.
- Identify opportunities to introduce customers to additional features or services that could benefit their business.
- Work with the sales team to facilitate upgrades or new product offerings.
- Monitored customer health indicators consistently intervening when necessary to mitigate risk of churn and maintain high retention rates.
- Identify at-risk customers through data analysis and proactive communication.
- Develop and implement strategies to retain these customers, such as personalized outreach, additional training, or offering tailored solutions.
Sales Executive
Dialpad
03.2022 - 04.2024
- Achieved top-ranking status among sales executives .
- Consistently exceeded sales quotas, maintaining a 100% success rate.
- Conducted product demonstrations and presentations to potential customers, highlighting the key features and benefits of Dialpad's products (Territories: Canada, US and UK)
- Collaborated with the marketing team to develop and implement sales strategies and campaigns targeting the market.
- Utilized CRM software (Salesforce) to track sales activities, manage leads, and generate reports.
- Stayed up to date with industry trends and competitor activities to identify market opportunities and maintain a competitive edge.
- Built inbound leads to the market segment team through different communication channels (Call centers and Qualified - Chatbot).
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
E-commerce Product Analyst
DC Solutions
03.2019 - 03.2022
- Developed and managed digital catalogues for publication across various e-commerce channels, ensuring accurate and compelling product information.
- Coordinated content management efforts with vendors, ensuring alignment with brand guidelines and optimizing product visibility.
- Implemented effective publishing, advertising, and streamlining strategies to enhance the performance of the e-commerce channel.
- Conducted analysis and generated reports to identify opportunities for improving work tools, resulting in increased efficiency and productivity.Ensured exceptional product presentation and clarity by creating, reviewing, and making products available in the e-commerce platform.
- Maintained up-to-date work documents and documentation, facilitating seamless collaboration and knowledge sharing within the team.
- Monitored and processed incoming orders through the Helpdesk or seller platforms, ensuring timely fulfillment and customer satisfaction.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Education
BBA - Business Management
Universidad De Palermo
Buenos Aires, Argentina07.2019
Skills
- Client Relationship Building
- Upselling strategies
- CRM software expertise
- Feedback collection
- Problem-solving abilities
- Conflict Resolution
- Adaptability and problem-solving skills
- Sales closing
- Report Generation
- Relationship building and customer retention
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Customer Success Associate
Flipdish
03.2024 - Current
Sales Executive
Dialpad
03.2022 - 04.2024
E-commerce Product Analyst
DC Solutions
03.2019 - 03.2022
BBA - Business Management
Universidad De Palermo
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