Carolina Natalia Presas
Pilar, Buenos Aires
Summary
Proven track record in enhancing customer satisfaction and fostering relationships, demonstrated at Banco De La Nación Argentina. Skilled in digital marketing and strategic planning, I excel in leveraging interpersonal and analytical skills to drive business growth and exceed customer service expectations. Achieved significant improvements in client engagement through innovative strategies and effective coaching.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Personal Banker
Banco De La Nación Argentina
Buenos Aires
04.2001 - Current
Marketing & Advertisement Managment
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Professor's Assistant
Morón University
Buenos Aires
03.2006 - 12.2008
- Devised and implemented strategies for engaging students in class discussions.
- Taught small groups of students focused on specific parts of coursework.
- Assisted with development and implementation of new course materials to enhance learning experience.
- Monitored student progress to identify weaknesses and provide recommendations for improvement.
Education
Associate of Occupational Studies - English
Ronald Reagan Public School
Doral, Florida 08.2024
MBA - Master Business Administration
European Atlantic University
Santander, Spain05.2024
Certificate of Completion - English
Millennia Atlantic University
Doral, Florida 07.2023
Business Administration And Management
Buenos Aires University
Buenos Aires02.2022
Bachelor of Science - Public Relations
Moron University´
Buenos Aires06.2006
Skills
- Relationship Building and Stakeholders
- Branch operations
- Customer Service
- Customer Satisfaction
- Strategic Planning
- Digital Marketing
- Public Affairs
- Media Mix
- Crisis, Risk an Issues Management
- Couching
Certification
- Corporate Social Responsability at Morón University.
- Organization of business, cultural and social events at Buenos Aires University.
- Level 6 English at Ronald Reagan School online in course.
Timeline
Professor's Assistant
Morón University
03.2006 - 12.2008
Personal Banker
Banco De La Nación Argentina
04.2001 - Current
Associate of Occupational Studies - English
Ronald Reagan Public School
MBA - Master Business Administration
European Atlantic University
Certificate of Completion - English
Millennia Atlantic University
Business Administration And Management
Buenos Aires University
Bachelor of Science - Public Relations
Moron University´