CAROLINE COOK
Little Rock
Summary
Results-driven Special Agent with over 30 years of experience in investigative techniques and evidence management. Known for strong collaboration with law enforcement agencies and training junior staff, enhancing team performance and operational success.
Overview
35
35
years of professional experience
Work History
Disaster Action Team Volunteer
Red Cross
Little Rock
07.2025 - Current
- Responded to emergencies by providing immediate assistance and resources.
- Provided exceptional customer service to ensure customer satisfaction.
- Consulted with customers regarding needs and addressed concerns.
- Participated in team meetings to discuss goals and objectives.
- Completed assigned tasks within established time frames.
- Greeted customers and assessed their needs.
- Maintained accurate records and documented client data in company databases.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
Special Agent
U. S. Treasury Department (TIGTA)
Houston
02.1995 - 01.2025
- Interviewed witnesses and suspects to gather critical information.
- Developed case strategies based on thorough research and analysis.
- Trained junior agents in investigative techniques and procedures.
- Coordinated with local, state and federal law enforcement agencies in joint operations.
- Interviewed witnesses and suspects to obtain information regarding criminal activities.
- Interviewed witnesses or suspects to obtain intelligence on illegal activities.
- Analyzed intelligence data to identify patterns of criminal activity.
- Prepared detailed reports documenting all aspects of investigations for review by supervisors.
- Served subpoenas for documents and records related to investigation targets.
- Assisted in training new agents on proper investigative techniques and procedures.
- Coordinated security operations, equipment and personnel to protect employees and property.
- Created and filed reports to document investigative activities.
- Used defined research procedures to identify and resolve issues.
- Investigated suspected and alleged criminal violations of laws to determine if evidence warrants prosecution.
- Conducted forensic analyses of physical and digital evidence to support investigations.
- Coordinated with legal teams to ensure compliance with laws and regulations during investigations.
- Utilized advanced surveillance techniques to monitor suspects and gather evidence.
- Implemented measures to protect witnesses and victims associated with criminal cases.
- Reviewed case files to identify evidence and determine the best investigative strategies.
- Provided expert advice on security and investigative matters to partner agencies and organizations.
- Utilized advanced computer systems to access data on individuals of interest and generate investigative leads.
- Developed intelligence networks to support information gathering and sharing objectives.
- Provided assistance to victims of crimes during investigation process or court appearances.
- Managed case files and documentation, ensuring accuracy and confidentiality.
- Executed search warrants and seized contraband items as evidence in cases.
- Conducted thorough investigations into complex criminal activities, including fraud, cybercrime, and terrorism.
- Testified at grand jury proceedings and court hearings related to criminal cases.
- Engaged in continuous professional development to stay abreast of emerging trends and techniques in law enforcement.
- Secured evidence from crime scenes, bodies, and secondary locations, carefully following sound evidentiary practices and chain of custody requirements.
- Opened investigations into issues brought up by individuals in community.
- Trained and mentored field investigators and worked with team lead to identify skills, problem areas, and opportunities for staff development and improvement.
- Sought out witnesses to obtain information about identifiable violations of local, state or federal statutes.
- Strengthened traceability, developing organization systems for criminal prosecutory case logs, records, reports, and agendas.
- Prepared detailed reports and affidavits for courts by obtaining information through physical surveillance and thorough investigations.
- Bagged evidence carefully and verified submission to proper department.
- Mitigated risk, accurately analyzing, and evaluating criminal information while processing crime scenes.
Revenue Officer
Internal Revenue Service
Monroe
01.1991 - 02.1995
- Managed tax compliance and enforcement operations for diverse taxpayer populations.
- Analyzed taxpayer financial records to identify discrepancies and ensure accuracy.
- Educated taxpayers on their rights and responsibilities when it comes to paying taxes.
- Interacted with taxpayers, attorneys, accountants, and representatives to collect on delinquent taxpayer accounts and secure late returns.
- Processed applications for extensions or waivers related to payment deadlines.
- Analyzed financial data from various sources to identify potential areas of noncompliance.
- Participated in training sessions designed to increase understanding of revenue policies, procedures, systems, and tools.
- Maintained up-to-date knowledge of current tax laws and regulations.
- Monitored payments made by taxpayers to ensure compliance with agreed-upon terms.
- Garnished bank accounts and wages and seized personal property if necessary.
- Provided guidance to taxpayers on filing requirements, payment options, and applicable laws and regulations.
- Ensured that all necessary forms were completed accurately prior to submission.
- Verified accuracy of financial documents such as income tax returns, balance sheets, and bank statements.
- Performed research activities as needed in order to verify information provided by taxpayers or other entities.
- Prepared administrative reports and assembled case files for closure.
- Handled the collection of delinquent taxes and other debts owed to the government.
- Developed strategies for collecting overdue taxes while minimizing costs associated with collection efforts.
- Negotiated repayment arrangements with customers in order to resolve outstanding debt issues.
- Levied salaries, wages and bank accounts.
- Prepared detailed reports on delinquent accounts and recommended appropriate action for collections.
- Analyzed taxpayer financial statements to determine taxpayers to pay for their tax bills.
- Collected taxes, monitored payment plans and imposed deadlines on delinquent taxpayers.
Education
Bachelor of Arts - Criminal Justice
University of LA At Monroe
Monroe, LA05-1990
Skills
- Interview techniques
- Intelligence analysis
- Interviewing witnesses
- Threat assessment
- Effective communication
- Critical thinking
- Law enforcement collaboration
- Report preparation
- Intelligence gathering
- Case analysis
- Evidence management
- Investigation strategies
- Risk assessment
- Team leadership
- Training and mentoring
- Courtroom testimony
- Firearms training
- Witness interrogations and interviews
- Firearms proficiency
- Surveillance operations
- Federal statutes
- Investigative techniques
- Evidence collection
- Federal criminal code expertise
- Criminal law
- First aid and CPR
- Public safety and security
- Anti-money laundering
- Surveillance equipment use
- Investigative experience
- State criminal code expertise
- Subpoenas
- Sensitive information handling
- Healthy and fit
- Financial crimes investigation
- Interviewing and interrogation
Timeline
Disaster Action Team Volunteer
Red Cross
07.2025 - Current
Special Agent
U. S. Treasury Department (TIGTA)
02.1995 - 01.2025
Revenue Officer
Internal Revenue Service
01.1991 - 02.1995
Bachelor of Arts - Criminal Justice
University of LA At Monroe