Caroline Day
Ashdown
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
4
4
years of professional experience
Work History
Legal Assistant / Office Manager
Trammell Piazza Law Firm, PLLC
09.2024 - Current
- Managed client records, observing confidentiality, and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Contacted clients to schedule appointments and discuss progress of cases.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Revised and finalized letters, briefs, and memos.
- Communicated pertinent information to clients via phone, email, and mail.
- Interviewed clients to obtain information relevant to cases.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
Production Manager
Brooks Day Printing & Graphics
10.2022 - 09.2024
- Reviewed work for quality and compliance with company standards and design specifications.
- Sourced materials to keep up with production goals and meet customer demands.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Resolved issues quickly to maintain productivity goals.
- Managed inventory coordination, staff scheduling and billing oversight.
- Created customized marketing materials to increase product awareness.
Teller / Customer Service Representative
Diamond Bank
02.2021 - 10.2022
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Education
Associate of General Studies -
University of Arkansas - Cossatot
Ashdown, AR05-2024
Technical Certificate - Health Professions
University of Arkansas - Cossatot
05-2023
High School Diploma -
Foreman High School
Foreman, AR05-2016
Skills
- Advanced word processing
- File organization
- Correspondence
- Task prioritization
- Staffing management
- Workflow optimization
- Account updating
- Exceptional customer service
- Cash handling and management
- Excellent communication skills
Timeline
Legal Assistant / Office Manager
Trammell Piazza Law Firm, PLLC
09.2024 - Current
Production Manager
Brooks Day Printing & Graphics
10.2022 - 09.2024
Teller / Customer Service Representative
Diamond Bank
02.2021 - 10.2022
Associate of General Studies -
University of Arkansas - Cossatot
Technical Certificate - Health Professions
University of Arkansas - Cossatot
High School Diploma -
Foreman High School
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