Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Carolyn Ramsey

Hot Springs

Summary

Dynamic professional with a proven track record at Cadence Bank, excelling in customer relations and strategic marketing. Adept at driving sales growth and fostering team accountability, I leverage critical thinking and strong office management skills to achieve targets and enhance client satisfaction. Committed to delivering exceptional results in fast-paced environments.

Overview

21
21
years of professional experience

Work History

Administrative Assistant

HSVTHA
08.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Group Sales Manager

Cadence Bank
01.2020 - 04.2024
  • Coordinated regional trade shows and industry events as part of broader marketing efforts which drove brand awareness and generated leads.
  • Established clear goals for the team each quarter, fostering an environment of accountability that led to consistent target achievement.
  • Increased group sales revenue by implementing strategic marketing initiatives and leading a high-performing sales team.
  • Identified potential upsell opportunities within existing accounts by closely monitoring customer satisfaction levels and addressing concerns promptly.
  • Managed a diverse portfolio of clients across multiple industries, demonstrating adaptability and expertise in various sectors.

Branch Sales Manager

Wells Fargo
08.2014 - 11.2019
  • Led by example, exhibiting strong work ethic and consistently meeting or exceeding individual sales targets while inspiring team members to do the same.
  • Coached and mentored sales team members to enhance individual performance, ultimately contributing to the overall success of the branch.
  • Managed branch sales, customer service, finances and recordkeeping.
  • Set clear performance goals for the sales team, providing regular feedback on progress toward targets while offering support where needed.

District Sales Manager

Victoria's Secret
08.2004 - 01.2009
  • Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
  • Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
  • Increased sales revenue by developing and implementing effective sales strategies for the district.
  • Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.

Education

No Degree - Business Administration And Management

Northern Oklahoma College
Tonkawa, OK

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Time management
  • Customer relations
  • Critical thinking
  • Office management
  • Dedicated team player

Accomplishments

  • Updated and maintained company database to reflect current and accurate client records for more than 950 accounts.
  • Increased office productivity 100% by implementing numerous process improvements.

Timeline

Administrative Assistant

HSVTHA
08.2024 - Current

Group Sales Manager

Cadence Bank
01.2020 - 04.2024

Branch Sales Manager

Wells Fargo
08.2014 - 11.2019

District Sales Manager

Victoria's Secret
08.2004 - 01.2009

No Degree - Business Administration And Management

Northern Oklahoma College

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Carolyn Ramsey