Carrie Jones
Little Rock
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative /Customer Sales Representative
Arise
12.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted call-in customers with questions and orders.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Homeschooled
Arkansas Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Customer satisfaction measurement
- Payment processing
- Call management
- Order processing
Timeline
Customer Service Representative /Customer Sales Representative
Arise
12.2023 - Current
Homeschooled
Similar Profiles
Kesha DayeKesha Daye
Customer Service Representative at AriseCustomer Service Representative at Arise
Kumarjit ShillKumarjit Shill
Data Analyst at AriseData Analyst at Arise
Diane ZeraDiane Zera
DSP at ARISEDSP at ARISE
Jacqlene greenJacqlene green
Inbound Call Center Representative at AriseInbound Call Center Representative at Arise
Angela Dunn-AlvarezAngela Dunn-Alvarez
Customer Service Manager at Hobby LobbyCustomer Service Manager at Hobby Lobby