Carson Burns
North Little Rock
Summary
With a proven track record , I excel in compassionate communication and funeral planning. Demonstrating sensitivity and professionalism, I've established trust among diverse clients and streamlined service delivery, enhancing client satisfaction. My expertise in regulatory compliance and grief counseling ensures dignified and compliant funeral services.
Overview
7
7
years of professional experience
Work History
Funeral Director
Smith Family Funeral & Cremation Services
10.2023 - 12.2024
- Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
Furniture Department Manager
Dillards Department Store
08.2023 - 10.2023
- Managed department inventory, ensuring accurate product availability for increased sales.
- Led team meetings to discuss goals, expectations, and strategies for success within the furniture department.
- Maintained up-to-date knowledge of industry trends and competitor offerings, allowing informed decision-making when updating product lines or designing promotions.
- Supported company initiatives by participating in cross-functional teams focused on improving overall business performance.
- Managed employee scheduling for the department while considering workload requirements, labor laws, holidays and vacations effectively.
- Coordinated delivery schedules with warehouse personnel to ensure timely order fulfillment for customers.
Funeral Director
Pinecrest Funeral & Cremation Services
07.2021 - 07.2023
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Managed all aspects of funeral arrangements for smooth and efficient service delivery.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Served diverse clientele by offering a range of culturally and religiously appropriate services.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
Deputy Jailer
Pulaski County Detention Center
02.2021 - 06.2021
- Enhanced inmate safety by conducting thorough cell searches and confiscating contraband items.
- Streamlined administrative processes by regularly updating inmate records in the database system.
- Assisted in reducing recidivism rates by providing inmates with educational resources and support.
- Ensured timely and accurate recordkeeping for all inmate files, including intake documents, incident reports, and release paperwork.
Apprentice Funeral Director
Roller Owen’s Funeral Home
02.2018 - 10.2020
- Assisted in maintaining company records, such as client files, ensuring that documents were up-to-date and easily accessible for staff members.
- Contributed to a positive workplace culture by participating in team-building activities, training sessions, and sharing knowledge with colleagues.
- Assisted families in making funeral arrangements by carefully explaining various service options and providing compassionate support.
- Maintained a clean and welcoming visitation area, allowing families to grieve and remember their loved ones in a comforting space.
- Cultivated trust and comfort by demonstrating empathy and professionalism when engaging with clients.
- Coordinated logistics for transportation of remains, ensuring timely and respectful transport to the desired destination.
- Managed inventory of caskets, urns, flowers, and other merchandise, ensuring availability of high-quality products for grieving families.
- Continuously sought opportunities for personal growth within the funeral services industry by attending workshops, conferences, and pursuing further education.
Education
No Degree - Business Administration And Management
Pulaski Technical College
North Little Rock, ARMortuary Sciences - Funeral Service
ASU
Beebe, ARSkills
- Pricing structures
- Regulatory compliance
- Compassionate communication
- Customer response
- Cremation services
- Grief counseling
- Body preparation
- Restorative art
- Funeral planning
- Knowledge of software program
- Legal compliance
- Funeral arrangements
Timeline
Funeral Director
Smith Family Funeral & Cremation Services
10.2023 - 12.2024
Furniture Department Manager
Dillards Department Store
08.2023 - 10.2023
Funeral Director
Pinecrest Funeral & Cremation Services
07.2021 - 07.2023
Deputy Jailer
Pulaski County Detention Center
02.2021 - 06.2021
Apprentice Funeral Director
Roller Owen’s Funeral Home
02.2018 - 10.2020
No Degree - Business Administration And Management
Pulaski Technical College
Mortuary Sciences - Funeral Service
ASU
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