Casey Chamblin
Bentonville
Summary
Reliable and adaptable professional with experience across customer service, operations, technical support, and service coordination, including high-volume, customer-facing environments. Known for strong communication skills, problem-solving ability, and maintaining accuracy under pressure. Proven team player with experience training new hires and collaborating across teams to support operational success.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Paschal Air, Plumbing and Electric
Springdale, AR
02.2025 - Current
- Served as the primary point of contact for customers via phone and digital channels, delivering professional and empathetic support.
- Scheduled HVAC, plumbing, and electrical service appointments while optimizing technician availability.
- Resolved customer concerns and service issues efficiently to maintain high satisfaction and retention.
- Coordinated with dispatch, technicians, and leadership to ensure timely service delivery.
- Maintained composure and attention to detail in a fast-paced, high-volume environment.
- Trained and supported new hires on customer service standards, scheduling systems, and call-handling best practices.
Bartender/Server
Skylight Cinema
Bentonville, AR
09.2024 - 01.2025
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Mitigation Technician
Surfco Restoration & Construction LLC
Fayetteville, AR
01.2024 - 09.2024
- Facilitated smooth transitions between mitigation phases by collaborating closely with reconstruction teams.
- Ensured compliance with local regulations regarding hazardous material disposal while completing required paperwork for each project.
- Increased team efficiency, coordinating work schedules and delegating tasks based on individual strengths.
- Reduced property damage by quickly responding to emergency water and fire incidents.
Technical Customer Support Specialist
Zebra Technologies, Inc.
Bentonville, AR
12.2020 - 02.2024
- Worked within task management system to receive, manage and close support requests.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Troubleshoot problems with software, hardware, and networking for users.
- Supported customers throughout incident response, management, and resolution to deliver expert assistance for technical needs.
- Executed ERP system transactions on outbound and inbound shipments.
- Updated FMS for parcel and freight shipments.
- Learned to use handheld RF scanners and Warehouse Management System to fulfill orders.
- Completed all required safety training and follows protocol in all risk situations.
Education
High School Diploma - undefined
Bentonville High School
Bentonville, AR05.2017
Skills
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Customer service
- Strong multitasking
- Collaborative Team Player
- Resolving Problems and Incidents
Timeline
Customer Service Representative
Paschal Air, Plumbing and Electric
02.2025 - Current
Bartender/Server
Skylight Cinema
09.2024 - 01.2025
Mitigation Technician
Surfco Restoration & Construction LLC
01.2024 - 09.2024
Technical Customer Support Specialist
Zebra Technologies, Inc.
12.2020 - 02.2024
High School Diploma - undefined
Bentonville High School