Cassandra Johnson
Little Rock
Summary
Experienced in video production and project management, delivering successful live events through strategic planning and execution. Renowned for strong communication abilities and a commitment to improving operational processes and customer service.
Overview
11
11
years of professional experience
Work History
Stream Director
Mosaic Church
Little Rock
01.2023 - Current
- Enhanced viewer engagement by facilitating church livestream on multiple platforms.
- Achieved superior sound quality through collaboration with audio engineer.
- Managed PTZ cameras to optimize visual quality during broadcasts.
- Resolved technical issues impacting livestreams, including audio and connectivity challenges.
- Contributed to weekly meetings for alignment of show rundowns with management's goals.
- Redesigned stage setups to create environments aligned with management's objectives.
- Photographed special events for documentation and promotion of church activities.
- Arrived early to ensure all equipment was operational prior to services.
Camera Operator, Audio Engineer, and Director
M&M Productions
Little Rock
05.2022 - Current
- Operated cameras for live events and studio productions to capture compelling visuals.
- Collaborated with directors to enhance visual storytelling through effective communication.
- Set up and maintained camera equipment, ensuring optimal performance during shoots.
- Monitored video feeds for quality and consistency throughout all recordings.
- Adjusted lighting and sound equipment to create ideal recording conditions.
- Ensured proper connection of all necessary cables before filming commenced.
- Complied with broadcast standards and regulations for recorded and live content.
- Managed audio mixing consoles for live sound events, maintaining audio integrity.
- Helped load in show equipment for live sports events, and helped load out show equipment when events ended.
- Organized cables to ensure a clean workplace.
- Directed occasional shows, and set up cameras, audio, and main directing equipment.
Medical Receptionist
Hillcrest Family Clinic
Little Rock
02.2021 - 12.2021
- Created inviting environment for patients and visitors at family practice.
- Safeguarded confidentiality in handling patient records effectively.
- Supported medical staff administratively during high-traffic times.
- Communicated practice policies and procedures clearly to educate patients.
- Conducted patient check-ins and check-outs, including collection of co-payments.
- Responded to incoming calls, addressing questions from patients and other offices.
- Ensured all forms were completed while preparing accurate charts for new patients.
- Migrated physical patient charts to electronic format for better organization.
- Created follow-up appointments for patients to return.
Collections Agent - Company Recruiter
First Collection Services
Mabelvale
04.2016 - 10.2020
- Secured overdue payments efficiently through management of inbound and outbound calls.
- Documented customer interactions accurately in collections system.
- Ensured compliance with collection laws and company policies during all interactions.
- Collaborated with team to enhance strategies and share best practices.
- Negotiated payment plans with customers, achieving timely resolutions through consistent follow-ups.
- Researched accounts thoroughly to resolve discrepancies.
- Reviewed contracts, invoices, letters, and emails related to customer accounts.
- Transitioned to recruiter position, overseeing application processes and conducting assessments.
- Spoke with applicants regarding interviews, and kept a record of all applicants' information via Excel spreadsheets.
Retail Sales Associate
GH Bass
Little Rock
10.2015 - 03.2016
- Provided personalized service to assist customers with product selection.
- Maintained visual merchandising standards to optimize store presentation.
- Restocked shelves and organized merchandise to ensure product availability.
- Welcomed customers on opening day, facilitated a positive shopping experience, and organized store merchandise prior to opening.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Maintained a clean work environment by sweeping, dusting, vacuuming, and cleaning out changing rooms.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Waitress/Cashier
McAlister's Deli
Bryant
12.2014 - 04.2015
- Provided friendly and efficient service to enhance customer dining experience.
- Addressed customer inquiries and resolved issues to promote a positive atmosphere.
- Processed payments using cash register and handled transactions efficiently.
- Took orders for food and drinks and delivered them to guests.
- Maintained a clean work station by restocking supplies, wiping down counters.
- I took care of answering calls for to-go orders, cleaned the store after closing in preparation for the next day's operation, and helped take inventory of the store.
Education
Associate of Applied Science - Biology
University of Arkansas At Little Rock
Little Rock, ARSome College (No Degree) - Applied Science
Pulaski Technical College
Little Rock, ARSkills
- Project management
- Effective communication
- Customer service and support
- Technical troubleshooting
- Equipment maintenance
- Video production
- Scheduling
- Document organization
References
References available upon request.
Timeline
Stream Director
Mosaic Church
01.2023 - Current
Camera Operator, Audio Engineer, and Director
M&M Productions
05.2022 - Current
Medical Receptionist
Hillcrest Family Clinic
02.2021 - 12.2021
Collections Agent - Company Recruiter
First Collection Services
04.2016 - 10.2020
Retail Sales Associate
GH Bass
10.2015 - 03.2016
Waitress/Cashier
McAlister's Deli
12.2014 - 04.2015
Associate of Applied Science - Biology
University of Arkansas At Little Rock
Some College (No Degree) - Applied Science
Pulaski Technical College