Cassandra Key
West Memphis
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Owner
Heavenly Helpers Cleaning
West Memphis
10.2024 - Current
- Developed policies and procedures for the organization.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Set pricing structures according to market analytics and emerging trends.
- Developed strategic plans to increase profitability and efficiency.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Kept team safe by verifying proper use of safety equipment and techniques, and correcting missteps.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Clean and sanitize restrooms and break rooms, including sinks, toilets, counters, mirrors, and floors.
- Maintained, sanitized and vacuumed dining area and washed kitchen floors prior to closing.
- Stored, used and disposed of cleaning chemicals and supplies.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
- Removed trash from office spaces, break rooms, public areas, restrooms and other designated areas.
- Stripped, sealed and polished floors.
- Maintained equipment with focus on preventive and predictive methods to keep costs low and avoid breakdowns.
- Participated in professional development opportunities such as seminars or workshops relevant to the industry.
- Assessed areas requiring additional attention or specialized service needs such as carpet shampooing or window washing.
- Resolved customer complaints regarding cleanliness or maintenance issues promptly and professionally.
- Ensured all janitorial equipment is maintained and in working order.
- Ensured compliance with applicable laws, regulations, safety standards, health codes.
Machine Operator
Ritter Disposables
Marion
10.2023 - 10.2024
- Performed regular maintenance on machines to ensure optimal performance.
- Monitored and observed production line to watch for pile-ups and jams.
- Responded to and initiated proper corrections to process alarms.
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
- Monitor the feed and speed of machines during the machining process.
- Adjust machine settings to complete tasks accurately.
- Observe machine operations to detect any problems or defects in the finished product.
- Keep detailed reports of maintenance activities performed on machinery.
- Adjusted machine settings according to production requirements.
- Identify areas where improvements can be made in terms of efficiency or cost savings.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Worked closely with Quality Control personnel to ensure products meet standards.
- Tracked outgoing orders to provide shipping status to customers.
- Organized deliveries by sorting and stocking receivables
- Operated forklift safely and efficiently to move materials within the facility.
- Collaborated with team members to complete tasks efficiently and accurately.
- Labeled items with identifying information before storing them away properly.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Inspected incoming shipments for damage or defects, reporting any discrepancies immediately.
- Reconfigured inbound pallets to meet storage requirements.
- Performed daily cycle counts and physical inventories of goods stored in the warehouse area.
Supervisor/Cashier/Server/Head Prep Cook
Dennys Restaurant
West Memphis
05.2018 - 05.2024
- Used suggestive selling techniques to promote add-on sales.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Greeted customers and answered any questions they had about the store's products and services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Learned roles of other departments to provide coverage and keep store operational.
- Resolved customer complaints professionally in accordance with company policy.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Delivered food orders promptly and courteously.
- Presented menus and answered questions regarding items.
- Informed customers of daily specials and signature menu items.
- Accurately recorded orders on cash register and point-of-sale system.
- Checked food before serving it to customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Trained new employees to perform duties.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Monitored dining room for cleanliness and proper set-up at all times.
- Made meals in accordance with company standards and requirements.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Analyzed recipes to determine labor cost savings opportunities while maintaining product integrity.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Maintained a clean and sanitary work area in compliance with safety and health regulations.
- Ensured all food products were stored at the proper temperature.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Ensured that all liquor laws are observed while serving alcoholic beverages.
- Oversaw food preparation, production and presentation according to quality standards.
- Produced detailed documentation to outline potential worker issues.
- Inspected dishes before they were served to verify that presentation met quality standards.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Resolved customer complaints promptly and professionally.
- Established good customer relations and excellent service to build and retain loyal customers.
Restaurant Manager
Churches Chicken
West Memphis
04.2010 - 02.2018
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Established policies for cash handling procedures to maximize security measures.
- Inspected dining and serving areas for cleanliness and proper setup.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Trained new employees to perform duties.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Ensured compliance with all food safety regulations and sanitation standards.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Adhered to all health department regulations regarding food storage and preparation.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked effectively in team environments to make the workplace more productive.
Education
High School Diploma -
West Memphis High School
West Memphis, AR05-2000
Skills
- Policy development
- Inventory management
- Customer service
- Employee training
- Problem resolution
- Performance supervision
- Cost management
- Team collaboration
- Sales strategies
- Regulatory compliance
- Hiring and staffing
- Leadership skills
- Issue resolution
Certification
- CPR/BLS Certificate
Accomplishments
- Community Service Honors
Affiliations
- Community Volunteer
Timeline
Owner
Heavenly Helpers Cleaning
10.2024 - Current
Machine Operator
Ritter Disposables
10.2023 - 10.2024
Supervisor/Cashier/Server/Head Prep Cook
Dennys Restaurant
05.2018 - 05.2024
Restaurant Manager
Churches Chicken
04.2010 - 02.2018
High School Diploma -
West Memphis High School
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