Cassandra Santiago
Centerton
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Lead Convolute Department
Bemco
Centerton
01.2025 - Current
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with auditors' requests and answered questions to improve satisfaction.
- Build and convolute tubes and ducts according to the order request prior to the due date.
- Operated a variety of mandrels and tools safely and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified maintenance and repairs for mandrels and tools as needed.
- Trained new employees on procedures and order comprehension.
Stocker/Retail Cashier
Dollar Tree
Bentonville
01.2023 - 01.2024
- Completed documentation related to receiving, stocking, returns and other activities accurately.
- Maintained accurate inventory records through manual systems and and or computerized databases.
- Removed outdated products from shelves in accordance with company policy.
- Recorded quantity, type and value of materials or items received.
- Maintained a neat, clean, and orderly stockroom environment at all times.
- Assisted with store displays and window dressing as needed.
- Arranged merchandise in an attractive manner to promote sales.
- Received and processed incoming shipments of merchandise.
- Organized storage areas for efficient use of space.
- Provided customer service by answering questions about product location, price and availability.
Medical Assistant/Receptionist
Choice Medical Group
Apple Valley
12.2014 - 08.2017
- Maintained accurate medical records including filing, retrieving, scanning, copying and faxing documents as requested by physicians or staff members.
- Provided support with front desk duties such as checking in patients, collecting copayments and deductibles, answering phones.
- Attended meetings related to practice operations as required.
- Responded promptly to requests from patients or staff members in a professional manner.
- Assisted with scheduling follow-up appointments and referrals as requested by providers.
- Coordinated care between multiple providers within the practice setting if needed.
- Maintained confidentiality of patient information according to HIPAA guidelines.
Aviation Boatswain's Mate, Equipment
US Navy
12.2008 - 10.2011
- Interpreted logs to understand issue history and nature, troubleshoot faults and identify next steps.
- Managed repair logs, documenting preventive and corrective aircraft maintenance activities.
- Performed maintenance services such as lubricating components.
- Performed troubleshooting procedures to find root causes of faults.
- Completed scheduled and unscheduled safety and performance assessments.
- Inspected completed work to certify that maintenance adhered to standards and procedures.
- Recommended replacement, repair or modification of aircraft equipment based on inspection.
- Disassembled and inspected engines and components for wear, breaks or other deficiencies.
- Conducted basic and advanced repairs on deck landing equipment.
- Conducted on-the-ground training, evaluated results, and scored trainees in performance.
- Worked on deck in various weather situations and under stressful conditions to maintain personnel safety and direct aircraft recovery.
Education
Associate of Science - Business Management
SJVC
Victorville, CA12-2016
Skills
- Equipment maintenance
- Inventory management
- Quality control
- Training new employees
- Safety procedures
- Customer service
- Time management
- Task prioritization
- Effective communication
- Microsoft Word
Timeline
Lead Convolute Department
Bemco
01.2025 - Current
Stocker/Retail Cashier
Dollar Tree
01.2023 - 01.2024
Medical Assistant/Receptionist
Choice Medical Group
12.2014 - 08.2017
Aviation Boatswain's Mate, Equipment
US Navy
12.2008 - 10.2011
Associate of Science - Business Management
SJVC
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