Cassidy Gilliam
Mountain Home
Summary
Customer Service Associate with proven ability to quickly learn and master new skills. Committed to delivering exceptional customer experiences and fostering positive relationships. Strong team player with extensive cash handling expertise and a focus on service excellence.
Overview
15
15
years of professional experience
Work History
Customer Service Manager/Cash Office Manager/Training Manager
Harps Foods
Mountain Home
08.2020 - 08.2025
- Mediated conflicts among employees, fostering effective resolution strategies.
- Oversaw employee recruitment and training, ensuring alignment with job requirements.
- Evaluated customer service policies, recommending enhancements for effectiveness.
- Assisted customers with payment plans while monitoring cash flow and transactions.
- Managed inventory levels to guarantee availability of essential supplies.
- Organized training materials utilizing multimedia aids to improve learning outcomes.
- Demonstrated strong problem-solving skills in addressing customer issues efficiently.
- Uphold quality control measures to enhance overall customer satisfaction.
Secretary/Accounts Manager
Full Circle Properties
Mountain Home
01.2013 - 08.2019
- Coordinated maintenance requests by troubleshooting issues and directing work to contractors.
- Performed thorough property inspections to identify maintenance needs and tenant responsibility gaps.
- Supplied tenants' contact details for effective issue resolution when problems arose.
- Executed rent collection and accurately processed payments within property management software.
- Maintained detailed records and documentation to adhere to management compliance standards.
- Handled secure transport of substantial cash sums to the bank without incident.
- Utilized Buildium software for lease preparation and applicant processing, including background checks.
- Engaged in maintenance and cleaning of vacant units as an additional service.
Cashier/Team Leader/Sales Floor Associate
TJX Companies
Mountain Home
07.2010 - 03.2014
- Unloaded trucks and stocked shelves, ensuring merchandise availability on sales floor.
- Processed sales transactions accurately and efficiently.
- Provided training and guidance to new cashiers on operational processes.
- Marked clearance items with updated price tags to reflect current pricing.
- Participated in A.L.P.H.A. meetings to address team concerns and provide feedback.
- Developed effective relationships with peers, management, and customers through active listening.
- Welcomed customers, offering assistance to help find store items.
- Maintained work area and kept cash drawer organized.
- Organized home goods and additional merchandise to drive sales initiatives.
Education
Some College (No Degree) -
Arkansas State University
Mountain Home, ARSkills
- Customer service and support
- Conflict resolution
- Employee training and development
- Cash flow management
- Inventory control
- Policy evaluation
- Communication skills
- Organizational skills
- Multi-tasking ability
- Mathematical proficiency
- Advanced computer skills
- Proficient in Microsoft Office
- Expertise in sales
Timeline
Customer Service Manager/Cash Office Manager/Training Manager
Harps Foods
08.2020 - 08.2025
Secretary/Accounts Manager
Full Circle Properties
01.2013 - 08.2019
Cashier/Team Leader/Sales Floor Associate
TJX Companies
07.2010 - 03.2014
Some College (No Degree) -
Arkansas State University
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