Cassie Carroll
Center Ridge
Summary
Experienced in operational strategies and employee training, with a focus on enhancing productivity and efficiency in workplace environments. Developed and implemented training sessions for new hires, ensuring familiarity with company protocols and safety regulations. Conducted performance reviews to identify areas for improvement, while providing mentorship to junior staff members. Demonstrated strong organizational skills through effective inventory management and compliance with safety standards.
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Dollar General
Morrilton
07.2024 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained up-to-date knowledge of company products and services.
- Created reports on sales trends, inventory levels, and financial data.
- Supervised daily operations including scheduling shifts, assigning duties.
- Developed a system for tracking inventory and ordering supplies as needed.
- Established processes for monitoring customer satisfaction levels.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Cashier/Cook
Birdtown grocery
Springfield
06.2008 - 10.2010
- Resolved customer complaints professionally in accordance with company policy.
- Ensured compliance with all safety regulations within the store environment.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
- Balanced daily transactions on a computerized point-of-sale system.
- Followed company security procedures for handling large sums of money.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Verified customer age requirement for alcohol or tobacco purchases.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Supervised and trained kitchen staff on proper preparation techniques.
Cashier Team Lead
DJ's convenient store
Morrilton
01.2006 - 06.2008
- Coordinated with other departments when additional support was needed during peak hours.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Assisted cashiers with resolving customer complaints and inquiries.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Processed refunds and exchanges according to company policy.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Completed paperwork related to personnel actions including hiring, terminations, transfers.
- Ensured compliance with all safety regulations while performing tasks.
- Assisted customers with locating items within the store when requested.
- Performed daily opening and closing procedures for the register area.
- Trained new cashiers on proper use of registers and store policies.
Education
GED -
Cave City High School
Cave City, AR05-2007
Skills
- Operational strategies
- Employee training
- Inventory management
- Performance reviews
- Customer service
- Team building
- Conflict resolution
- Strategic planning
- Mentoring staff
- Customer satisfaction
- Staff development
- Compliance
- Task delegation
- Multitasking and organization
- Verbal and written communication
- Workload management
- Team leadership
- Decision-making
- Problem-solving
- Employee engagement
- Strategic thinking
- Workplace safety compliance
- Team motivation
References
References available upon request.
Timeline
Assistant Manager
Dollar General
07.2024 - Current
Cashier/Cook
Birdtown grocery
06.2008 - 10.2010
Cashier Team Lead
DJ's convenient store
01.2006 - 06.2008
GED -
Cave City High School