Cassie Coleman
Siloam Springs
Summary
Motivated and organized professional with hands-on experience in college office environments, providing exceptional customer service and administrative support. Skilled in collaborating with diverse teams, coordinating events, and managing office operations efficiently. Adept at building positive relationships with, staff and stakeholders while ensuring smooth workflow and high-quality service. Enthusiastic about contributing strong organizational, communication, and problem-solving skills to support office and event initiatives.
Overview
6
6
years of professional experience
Work History
Band & Choir Director
Locust Grove Public Schools
Locust Grove, OK
08.2023 - Current
- Designed and implemented diverse choral programs enhancing student engagement and musical skills.
- Coordinated rehearsals, ensuring effective practice schedules and resource allocation for performances.
- Developed vocal training techniques, improving individual performance levels among choir members.
- Collaborated with faculty to integrate music curriculum across various educational disciplines.
- Fostered a collaborative environment by mentoring students in leadership roles within the band program.
- Monitored student progress based on detailed weekly lesson plans and assessments.
Shift Manager
7 Brew Coffee
Tahlequah, OK
12.2022 - 05.2023
- Supervised daily operations to ensure high-quality customer service and product consistency.
- Trained and mentored team members in efficient techniques and customer engagement strategies.
- Developed team schedules to maximize coverage during peak hours and maintain operational efficiency.
- Collaborated with upper management on promotional strategies to enhance store visibility and sales.
- Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty rates.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
Administrative Assistant
Northeastern State University Admissions & Recruitment
Tahlequah, OK
06.2021 - 05.2023
- Managed scheduling and logistics for admissions events to enhance student engagement.
- Coordinated application processing and maintained accurate records in student information systems.
- Assisted prospective students with inquiries, providing timely and relevant information about programs.
- Streamlined communication between departments, fostering collaboration in recruitment efforts.
- Facilitated virtual and on-campus tours, enhancing the overall visitor experience during recruitment activities.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
RiverHawk Ambassador & Tour Guide
Northeastern State University Tahlequah
Tahlequah, OK
08.2020 - 05.2023
- Facilitated campus tours to enhance prospective student engagement and promote university programs.
- Collaborated with faculty to organize events that foster community involvement and academic awareness.
- Developed informational materials to effectively communicate university resources and opportunities to diverse audiences.
- Mentored new ambassadors, providing training on best practices for outreach and engagement strategies.
- Led initiatives to improve event attendance through targeted marketing and strategic partnerships with local organizations.
- Coordinated logistics for large-scale university events, enhancing overall participant experience and operational efficiency.
Education
Bachelor of Science - Social Sciences, Education, Music
Northeastern State University
Tahlequah, OK12-2023
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Computer skills
- Organizational skills
- Ensemble management
- Public speaking
Timeline
Band & Choir Director
Locust Grove Public Schools
08.2023 - Current
Shift Manager
7 Brew Coffee
12.2022 - 05.2023
Administrative Assistant
Northeastern State University Admissions & Recruitment
06.2021 - 05.2023
RiverHawk Ambassador & Tour Guide
Northeastern State University Tahlequah
08.2020 - 05.2023
Bachelor of Science - Social Sciences, Education, Music
Northeastern State University