Cassie Powers

Managed incoming calls to facilitate customer pizza order processing. Oversaw customer interactions to ensure accurate pizza order placement.

Executed order preparation processes to enhance customer satisfaction and service efficiency.

Executed ingredient preparation for current and upcoming day to ensure seamless kitchen operations.

Conducted final cleaning tasks, including sanitizing surfaces and organizing dining areas, to uphold cleanliness and safety protocols.

• Managed front-end team performance, focusing on operational effectiveness and delivering exceptional customer service.
• Guided and developed staff in mastering customer service techniques and register operations.
• Optimized checkout procedures by implementing process improvements to enhance efficiency.
• Managed daily cash handling processes, guaranteeing compliance with established company standards.
• Resolved customer inquiries and complaints to enhance overall shopping experience.

Analyzed incoming purchase orders for completeness, confirming customer details, shipping instructions, and pricing accuracy to facilitate efficient processing.

Responded to customer inquiries regarding parts and pricing to enhance service quality and support sales efforts.

Generated tailored pricing proposals for parts not produced in-house, aligning with client specifications.

• Processed loan applications, ensuring compliance with internal policies and regulations.
• Assisted loan officers in preparing documentation and conducting credit analyses for commercial clients.
• Coordinated communication between clients, underwriters, and legal teams to facilitate timely loan approvals.
• Maintained accurate records of loan transactions and client interactions within the bank's management systems.
• Communicated with customers daily to request information and complete paperwork.
• Assembled important paperwork and disclosures for borrower.
• Monitored key dates to obtain information by deadlines.