Cathleen Matevousian

• Provided exceptional customer support through phone and email communication.
• Resolved customer inquiries by utilizing company knowledge base and resources.
• Collaborated with team members to enhance service delivery processes.

Maintained and managed CRM software with the sales team for four years while teaching new employees.

Help the admin with filing and other duties.

Planned and help provide customer events and set up

• Caregiver to cancer patient and father.
• Provided in home care, cooking, cleaning, bathing, shopping, and companionship.
• Helped with keeping insurance current, managed all doctor's appointments, followed through with referrals and prescriptions.
• Provided exercise and activities with trips to senior center.
• Created a loving comfortable environment while on hospice.

• Answer phones, greet patients, verified insurance, treatment plans, payment arrangements, referral correspondence and follow up, insurance billing, collections, (collected over 20,000 in aged collections).
• Scheduling of patients, keeping schedule full upon cancellations.
• Managed office flow, daily and monthly reports, insurance billing and payments, prepared all deposits, help put new structures in place for takeover by new doctor.

• Greeted and prepared patients for dental visit, coordinated appointment schedules for doctors.
• Reviewed status of waiting room on a regular basis to make sure patients were being seen in a timely fashion.
• Expertly filed patients charts and processed billing and payments.
• Accurately collected and documented patients medical and dental history.
• Confirmed and scheduled appointments, patient charting and treatment planning, insurance claims, billing, and payments.
• Daily and monthly reports, dental recall, managed multiple phone lines.
• Properly set up and sterilized operatories and dental tools and equipment in accordance with infection control policies.
• Properly arranged trays for dental procedures and surgeries, assisted with ordering for both doctors and front office.
• Recommended products and devices for patients home care.

• Over the years the duties listed above for Dental, Medical, (Central Coast Family Care), Veterinary offices.
• Food Server and manager. (for very busy pancake house.
• Barista/server at local coffee house while trying to help the grow their business)
• 5mos as part time server for the well known Los Olivos Café as server
• 6mos with Eric Kirk D.D.S. while front office/dental assistant on maternity leave
• Office manager for Ted Hutchison D.D.S., Rod Childress D.D.S., Orcutt Brew (pub manager)
• 2yrs as customer service manager and business development coordinator for Saturn of Santa Maria.
• Customer service for Den-Mat Corp.

• Assisted and mentored junior team members, greet all guests and seat them at tables or waiting areas.
• Provided excellent service in friendly yet timely manner, knowledge of ingredients/specials/wine and able to make recommendations to increase sales.
• Inspected dining and service areas to ensure proper cleanliness and setup as well as stocked properly.
• Communicated with guests regarding orders and comments, prepared and served drinks following procedure and policy.
• Observed guests to anticipate additional needs and respond to requests.
• Supervised and coordinated activities of cooks and workers engaged in food preparation.
• Prepared schedules, monitored FOH to maintain balance and flow.
• Supervised and carried out all opening and closing duties of all staff, daily reports, deposits, and tip outs.
• As well as cashiering.

• All the duties listed in the above for Mark Davis D.D.S. for 2 doctors, 5 hygienists, and 5 specialty doctors.
• Made sure our software stayed updated and trained staff for new program when switching from dos to windows based.