Catlynn Baker
Fort Smith
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at 76 Gas Station. Proven ability to enhance client satisfaction and maintain safety standards. Experienced in cash handling and inventory management, consistently fostering positive relationships with customers to drive repeat business.
As customer service professional, consistently delivered high-quality service to enhance customer experience and ensure efficient lane operations. Proven ability to handle various responsibilities with flexibility and reliability, contributing to positive team dynamic. Strong skills in communication and problem-solving, highly regarded for adaptability and results-driven approach.
Experienced with physically demanding tasks. Utilizes strong problem-solving skills and teamwork to adapt to changing needs and meet project goals. Track record of reliability and effective collaboration in various manual labor tasks.
Overview
4
4
years of professional experience
Work History
Cashier
76 Gas Station
11.2022 - 10.2025
- Operated cash register and processed transactions efficiently
- Provided exceptional customer service to enhance client satisfaction
- Maintained cleanliness and organization of sales area
- Assisted in inventory management and stock replenishment
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
Lane Attendant
76 Gas Station
11.2022 - 10.2025
- Monitored fuel inventory levels and conducted regular inspections for safety compliance.
- Assisted customers with fueling processes, ensuring efficient service and satisfaction.
- Operated point-of-sale system for transactions, maintaining accuracy in cash handling.
- Trained new staff on equipment operation and safety protocols to enhance team performance.
- Conducted thorough opening/closing procedures to ensure the cleanliness and safety of the establishment.
- Developed rapport with customers by engaging in friendly conversation and remembering names or special occasions.
- Provided excellent customer service, addressing concerns and resolving issues promptly.
- Assisted management in training new employees on company policies and procedures for consistent high-quality service.
- Helped maintain inventory levels, ordering supplies as needed to ensure seamless operations.
- Built strong relationships with returning customers by providing memorable experiences during each visit.
- Operated cash register accurately, maintaining responsibility for daily financial transactions.
- Increased repeat business through personalized attention to customer needs and preferences.
- Maintained a clean and safe environment for patrons with regular inspections and maintenance tasks.
- Filling propane tanks and checking for the date stamp for the moth and year of manufacture and damage to the tank and leaks.
Painter/General Laborer
Biscuit and Gravy Paint Services
07.2021 - 10.2025
- Applied diverse painting techniques to enhance aesthetics of residential and commercial properties.
- Managed preparation of surfaces, including sanding, cleaning, and priming for optimal paint adhesion.
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
- Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces.
- Protected surfaces from damage and spills by using drop cloths prior to and during painting.
- Enhanced the appearance of residential and commercial spaces by skillfully applying paint, wallpaper, and other finishes.
- Assisted team in loading and unloading materials, enhancing workflow efficiency.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
Education
High School Diploma -
Vasquez High School
Acton, CASkills
- Customer service and assistance
- Work ethic and integrity
- Patience and empathy
- Reliability and punctuality
- Cleanliness and hygiene
- Safety awareness
- Attention to detail
- Indoor and outdoor painting
- Heavy lifting
- Problem-solving
- Time management
Timeline
Cashier
76 Gas Station
11.2022 - 10.2025
Lane Attendant
76 Gas Station
11.2022 - 10.2025
Painter/General Laborer
Biscuit and Gravy Paint Services
07.2021 - 10.2025
High School Diploma -
Vasquez High School