Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Caylah Green

Aston

Summary

Dedicated customer service representative with expertise in problem resolution, relationship building, and active listening. Proven track record of enhancing customer satisfaction and loyalty through effective communication and training.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Wegmans
Glen Mills
09.2023 - Current
  • Resolved customer inquiries and complaints, ensuring high satisfaction levels and fostering loyalty.
  • Assisted customers with product selection, demonstrating in-depth knowledge of store offerings.
  • Trained new team members on customer service protocols and company policies to enhance service quality.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with management to streamline processes, reducing response times for customer requests.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.

Cashier

Wegmans
Glen Mills
02.2019 - 09.2023
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Facilitated customer inquiries and resolved issues to enhance overall shopping experience.
  • Maintained cleanliness and organization of checkout area, ensuring a welcoming environment.
  • Worked with team members to enhance checkout efficiency and minimize customer wait times.
  • Interacted with customers to evaluate needs and recommend appropriate products or services.

Education

No Degree - Political Science

Clark Atlanta University
Atlanta

Bachelor of Arts - Political Science

West Chester University
West Chester, Pennsylvannia
12-2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Problem resolution
  • Computer proficiency
  • Professional telephone demeanor
  • Data collection
  • Research
  • Documentation
  • Microsoft Office Suite

Languages

English
Native or Bilingual
Spanish
Elementary

Timeline

Customer Service Representative

Wegmans
09.2023 - Current

Cashier

Wegmans
02.2019 - 09.2023

No Degree - Political Science

Clark Atlanta University

Bachelor of Arts - Political Science

West Chester University
Caylah Green