CHAD H. COOPER
Maumelle
Summary
Results-driven healthcare operations leader with over 15 years of experience in process improvement, enterprise systems management, and cross-functional team leadership. Adept at optimizing clinical workflows, implementing Lean Six Sigma and Kaizen methodologies, and leveraging technology solutions such as Laboratory Information Systems (LIS), EHR, SQL, SSRS, and Power BI to enhance operational efficiency and regulatory compliance (HiTrust, CAP, HIPAA). Proven ability to reduce error rates, increase case throughput, and deliver scalable, data-driven outcomes in dynamic healthcare environments.
Overview
21
21
years of professional experience
Work History
Business Solutions Architect
Arkana Laboratories
Little Rock
01.2023 - Current
- Lead cross-functional collaboration with IT, lab operations, Revenue Cycle Management (RCM), and client development teams to optimize enterprise systems, streamline processes, and improve operational scalability
- Serve as Subject Matter Expert (SME) for LIS platforms (PowerPath, Clinisys, Leica Systems), liaising with IT, data engineers, and external developers to enhance system functionality
- Structured LIS data to support the Arkana Connect app, enabling secure, real-time access to patient biopsy results for physicians
- Spearheaded HiTrust certification by aligning workflows with security and compliance standards, ensuring data privacy and integrity
- Conducted company-wide workflow analysis, identifying inefficiencies and implementing automation solutions, resulting in annual labor cost savings of over $10,000
- Utilize SQL, SSRS, and Power BI to develop cohort studies, internal reporting tools, and client-facing analytics dashboards
- Manage multi-departmental initiatives aligned with a five-year strategic plan to enhance automation and reduce operational redundancies
- Led the evaluation and selection of software products and tools for system integration.
- Deployed new applications following established change control procedures.
- Managed multiple concurrent projects while meeting tight deadlines.
Health Information Manager
Arkana Laboratories
Little Rock
09.2016 - 01.2023
- Managed and developed a team of 20+ professionals across transcription, accessioning, and imaging departments, establishing role stratifications and career paths to improve retention and performance
- Designed and implemented a Quality Control framework with defined KPIs, reducing departmental error rates from 35% to 1%
- Doubled case-processing capacity from 50 to 100 cases per day by applying Lean Six Sigma and Kaizen-based process improvements
- Led the transition to remote work, restructuring workflows and fostering cross-departmental collaboration to maintain peak efficiency during the shift
- Directed LIS enhancement projects, including Vertex workflow integration and Labgnostic HL7 interfacing, to facilitate seamless external order and result exchanges
- Implemented speech-to-text, templating, and automation tools, significantly reducing manual workloads and increasing reporting speed
- Oversaw department budgeting, including staffing, software licensing, and equipment procurement, ensuring alignment with organizational financial goals
- Coordinated with RCM, IT, and lab teams to standardize workflows and improve case management efficiency
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Developed and enforced departmental policies and procedures related to the management of health information.
- Identified opportunities for process improvements related to the storage, retrieval and maintenance of health information documents.
- Served as a resource for coding staff regarding complex coding scenarios.
Arkansas Provider Engagement Program Manager
Data Driven Delivery Systems Inc.
Little Rock
02.2013 - 08.2016
- Directed a team of Provider Engagement Coordinators across multiple territories in Arkansas, retrieving medical records to assess adherence to HEDIS measures
- Collaborated with CPC-certified coders to review records for missed coding and billing opportunities, enhancing reimbursement accuracy
- Developed and implemented standard operating procedures (SOPs) to improve work quality, mitigate human error, and streamline processes
- Planned, administered, and controlled budgets for contracts, equipment, and supplies, ensuring fiscal responsibility
- Created and delivered training programs for medical professionals to facilitate participation in and understanding of the program’s objectives
- Acted as a liaison between clients, providers, and stakeholders to coordinate efforts and resolve operational issues
Director of Administration
Express RX
Little Rock
07.2011 - 02.2013
- Oversaw operations for multiple retail pharmacy locations across several states, coordinating with owners and officers to address staffing, reimbursement rates, and third-party insurance contracting
- Created SOPs and policies to achieve HQAA accreditation, ensuring compliance with regulatory standards
- Managed HR functions, including writing policy manuals, conducting background checks, and overseeing employee onboarding and training
- Served as HIPAA Compliance Officer, developing the HIPAA policy manual, delivering annual training, and maintaining compliance records
- Handled Medicaid and Medicare enrollment, payment issues, audits, and staff training for the chain
- Procured and maintained licenses (State Pharmacy, DEA, Bureau of Narcotics) for new locations and acted as project manager for site openings
Pharmacy Services Coordinator
USA Drug/Walgreens
Little Rock
05.2004 - 07.2011
- Worked with the VP of Pharmacy Services to establish policies and procedures, aligning 165 stores into a cohesive operational unit
- Managed Medicare and Medicaid contracting, coordinated responses to PBM, Medicare, and Medicaid audits across multiple states
- Led accreditation efforts, overseeing site visits, writing compliance manuals, and ensuring regulatory adherence
- Oversaw Durable Medical Equipment (DME) operations, including inventory management and audit responses
- Supported Medication Therapy Management (MTM) programs with partners like Roche, GlaxoSmithKline, and Novartis
- Assisted in the operational transition from USA Drug to Walgreens, ensuring continuity of service
Education
Lean Six Sigma Green Belt -
University of Arkansas
Fayetteville, AR01-2023
MBA - Medical Practice Management
American Public University
Manassas, VA11-2018
Bachelor’s Degree - Psychology
University of Central Arkansas
Conway, AR05-2001
Skills
- Leadership & Team Management
- Cross-functional collaboration
- Process Improvement
- Enterprise Systems
- Data Analytics
- Regulatory Compliance
- Project Management
- PowerPath
- SQL
- SSRS
- Power BI
- SharePoint
- VBA
- PowerShell
- HL7 Integration
- Process Automation
- LIS platform expertise
- Security compliance
- Project management
- Process improvement
- Process analysis
- Training development
- Client engagement
- Stakeholder communication
Websites
Accomplishments
- Reduced departmental error rates from 35% to 1% through quality control initiatives.
- Increased case-processing efficiency from 50 to 100 cases per day using Lean Six Sigma.
- Saved $10,000+ annually by restructuring workflows and eliminating inefficiencies.
- Successfully led HiTrust certification and structured LIS data for the Arkana Connect app.
- Transitioned a 20+ person team to remote work without sacrificing operational efficiency.
Timeline
Business Solutions Architect
Arkana Laboratories
01.2023 - Current
Health Information Manager
Arkana Laboratories
09.2016 - 01.2023
Arkansas Provider Engagement Program Manager
Data Driven Delivery Systems Inc.
02.2013 - 08.2016
Director of Administration
Express RX
07.2011 - 02.2013
Pharmacy Services Coordinator
USA Drug/Walgreens
05.2004 - 07.2011
Lean Six Sigma Green Belt -
University of Arkansas
MBA - Medical Practice Management
American Public University
Bachelor’s Degree - Psychology
University of Central Arkansas
Similar Profiles
Malcolm PettmanMalcolm Pettman
Motel Manager at Arkana MotelMotel Manager at Arkana Motel
Pakai TuriaPakai Turia
Solar Installer at Arkana Energy SolarSolar Installer at Arkana Energy Solar
Reece HoverdReece Hoverd
Solar Phone Sales Consultant at Arkana EnergySolar Phone Sales Consultant at Arkana Energy